Toronto Hydro

There’s a support program to help residential customers struggling to pay their electricity bills due to the pandemic. The COVID-19 Energy Assistance Program provides a one-time, on-bill credit to help eligible customers with overdue bills. Details: torontohydro.com/CEAP

Over the weekend, we responded to widespread outages & safety emergencies due to the wind storm. Thank you to our crews & dispatchers who responded to the outages & safety reports. We appreciate our customers’ patience as crews restored power to over 10,000 customers. #PoweringTO

If you spot our crews working, you may be tempted to ask them when the power is coming back. Avoid approaching crews to ask questions. They're working with dangerous electrical equipment and even minor distractions can have serious consequences. Watch to learn more:

Today, we join other Canadians in honouring those who have and continue to serve our country. #LestWeForget #RemembranceDay

Eligible customers now have the option to choose between Time-of-Use or Tiered pricing plans. Learn more to see if you’re eligible and how to make a switch: torontohydro.com/customerchoice

Get your bill securely online with eBills. Make the switch today for your chance to win free hydro for a year! Contest details: torontohydro.com/ebillscontest

With fewer daylight hours, we’re reminding drivers, cyclists and pedestrians to be extra cautious when passing work zones. Our crews work day and night to power our city. More safety tips: torontohydro.com/outdoorsafety #PoweringTO

During an emergency, it's helpful to have your important contacts easily available. Get started by making sure you have these numbers handy:

Switch to eBills for your chance to win big! Three lucky winners will receive free hydro for a year. Plus, get bonus entries when you register for My TorontoHydro and Pre-Authorized Debit. Contest details: torontohydro.com/ebillscontest

Leading into the #LongWeekend, fraudsters are calling our customers, demanding payment & threatening immediate disconnection. Remember, we don’t threaten immediate disconnection & we don’t have a 1-800 number. More tips to identify & report scams: torontohydro.com/fraud... Please share.

Now’s the time to switch to eBills they’re convenient, secure & you could win free hydro for a year! Learn more & make the switch: torontohydro.com/ebillscontest

We’re phasing out backyard electrical equipment. In the 1960s, electrical equipment was often placed in rear lots, but this technology is becoming outdated and can make service repairs slower for our crews. Watch to learn more:

If you spot a Toronto Hydro crew working, you may want to ask them when power is coming back. This is why you shouldn't:

We’re honoured to receive the Ontario Energy Association's Company of the Year award. It reflects the hard work and commitment of our frontline workers during these unprecedented times. We’re proud to serve our city.

Fraud alert: if you receive a text that looks like this, it's a scam. Don't click the link. Check out more tips to help you identify and report fraud: torontohydro.com/fraud

The Government of Ontario introduced the COVID-19 Energy Assistance Program for Small Business (CEAP-SB). The program supports small business & registered charity customers struggling to pay their electricity bills due to COVID-19. Learn more & apply: torontohydro.com/ceapsb

The Government of Ontario launched a #COVIDAlert app, which allows our community to work together and help stop the spread of COVID-19. Download the app to help protect yourself and others across our city: covid-19.ontario.ca/covidalert

When a major storm makes a mess of our city, it takes a village to get it back up and running. Learn more about homeowners' responsibilities following a storm:

Reduce clutter, save time & you could win big! Sign up for eBills & you could win free hydro for a year. Learn more & switch to eBills: torontohydro.com/ebillscontest

Now’s the time to switch to eBills they’re convenient, secure & you could win free hydro for a year! Learn more & make the switch: torontohydro.com/ebillscontest

Alerta de Estafa. Digniinta Khiyaamada. Scam alert. Did you know our fraud prevention tips are available in six different languages? Check out our tip sheets and share them with loved ones to keep them informed: torontohydro.com/fraud

Are you a small business or registered charity customer? You may be eligible for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB). The program supports those struggling to pay electricity bills due to COVID-19. Learn more & apply: torontohydro.com/ceapsb

Look up, look down, look all around! Remind kids to stay safe around electrical hazards: - Don’t fly kites or drones near powerlines - Don't touch or sit on big green padmount/transformer boxes - Don’t climb on power poles or trees near powerlines ... Watch to learn more safety tips:

When a major storm makes a mess of our city, it takes a village to get it back up and running. Learn more about homeowners' responsibilities following a storm:

During outages, we know you have decisions to make for your family & business & that our updates often guide those choices. That’s why we’ve improved our outage map. Now, you can track when crews are on their way & when they arrive on site: torontohydro.com/outagemap