Abilice

A person who looks busy is actually wasting time. The biggest difficulty in finishing most tasks is starting them. 1. At the end of each work day, write down the six most important tasks you need to accomplish tomorrow. 2. Prioritize those six tasks in order of their importance.... 3. Next day, Work until the first task is finished before moving on to the second task. 4. Transfer any unfinished items to a new list of six tasks for the following day. 5. Repeat this process every working day.

Do not let customer service complacency destroy your business. #customerservice, #sale https://youtu.be/tLwlqIs91QI

You’re not talking to me, you’re talking about me - when discussing performance, talk to your employee! And remember, performance coaching is not a Google review. #leadershipandmanagement

There are so many small business groups out there. Everybody are talking about networking and sharing ideas, but in fact these groups are mostly used for advertising services and products. One would assume that when you need a contractor to fix your backyard, you’ll contact business owners in these groups to request a quote. In reality, people will ask for a recommendation in their Community group and most likely will hire a contractor based on received recommendations. Why?...?? Trust is the key! Would you agree??? #smallbusinesspromotion #networkingskills #businessownership https://youtu.be/jwo-ZwQhOHI

Technology used in customer service industry is about to reach its peak; and when it does, it will make a quantum leap towards new technological capabilities. One day Artificial Intelligence will dominate the customer service industry. It may even eliminate many of the customers’ complaints that were caused by a human error. Until then, problem solving and emotional intelligence will remain the much-needed skills for any person working in customer service and sales.... We strongly believe that the time has come to upgrade Customer Service by incorporating best practices from other disciplines. Our method offers a synergy of best practices widely utilized by professionals in Human Resources, Health & Safety, and Quality Assurance. #Shaw, #Telus, #Bell, #Customerservice, #callcenter https://youtu.be/X7bWQtOMitQ

Networking groups vs. Community groups. (Trust is the key!) There are so many small business groups out there. Everybody are talking about networking and sharing ideas, but in fact these groups are mostly used for advertising services and products. One would assume that when you need a contractor to fix your backyard, you’ll contact business owners in these groups to request a quote. In reality, people will ask for a recommendation in their Community group and most likely wi...ll hire a contractor based on received recommendations. Why??? Trust is the key! Would you agree??? Contact us to learn more about the psychology of trust and how to persuade your potential clients to choose you!

Facilitate Positive Mindset. As a leader, one must be able to show his followers the positive side of any given situation. #leadership #coaching #motivation

Do you always get your corrective action right? https://youtu.be/gxhnGR7nOII

2021 Certificate of Recognition program update! To help Alberta employers maintain their Certificate of Recognition (COR) and auditors to maintain their auditor certification status during the pandemic, the following measures will be implemented for 2021: On-site interviews and observations will not be required during the pandemic. However, if the auditor and employer agree that these processes can be conducted safely in person, they may proceed. All applicable public health ...directives and guidelines must be followed. Remote interviews can be conducted using web-based platforms (Teams, Skype, WebEx, etc.), by telephone, and/or in some cases questionnaires (as allowed by the COR Standards). Documentation-only certification/recertification audits conducted by external auditors will be eligible for one-year CORs. Documentation and remote interview certification/recertification audits conducted by external auditors will be eligible for three-year CORs. See more

Toxic employees need more of your attention, and tend to create more toxic workers. So it is critical to act on them or remove them. But to decide your next action you must clearly understand what is happening and whether it is coachable or not. 1. The Hot Mess. Defined as incompetent, erratic, and unreliable, the Hot Mess can tank productivity for the whole team. Worst traits: learned helplessness, disorganization, lack of credibility, passivity, resistance to change. ...Antidotes: offer extra training, introduce improvement plans, foster awareness with frequent check-ins, provide support. 2. The Slacker. Finding ways to avoid working at work is a full time job, and they don’t seem to care what anyone thinks about it. Worst traits: low motivation, lack or regard for deadlines, bad timekeeping, wasting time online, absenteeism. Antidotes: uncover hidden resentments, provide clear expectations, demand accountability, impose unscheduled visits and reviews, recognize and reward effort. 3. The Martyr. Defined as a worker who insists on doing everything themselves. They’re hard workers, and they make sure everyone knows it. Worst traits: doesn’t know limits, complains often, comes to work when sick, undermines confidence or team members, prone to burnout. Antidotes: enforce delegation, foster a collaborative rather than competitive workplace, introduce stress management measures. 4. The Socialite. Funny, entertaining, and everybody’s best friend, the socialite spends most billable hours conversing with coworkers and taking coffee breaks. Worst traits: loud and distracting, lack of focus, immature approach to life, unprofessional affect, fans of office drama. Antidotes: provide regular redirection, define social times and activities, be clear about appropriate behavior, harness communication skills, channel interpersonal energy.

Have you ever encountered any redundant health & safety rules? Even those people who are hardworking and conscientious about every other aspect of their jobs can have a Poor Safety Attitude. They may take shortcuts not because they are lazy but because they want to get the work done more quickly. ... Remember, though, that IGNORING SAFETY in order to get a job done more quickly is likely to cause accidents and injuries that slow down production more than working safely in the first place. 1. Keep your mind focused on the job at hand. Put aside any personal problems that have been bothering you so that you can watch for hazards and accomplish what you have set out to do. 2. Don’t give in to pressure from your co-workers to be unsafe. You don’t have to join in with horseplay, take shortcuts, or participate in cover-ups. 3. Report all accidents and near misses, even if they seem unimportant at the time. 4. Understand why an accident occurred to avoid making the same mistake twice. 5. Always follow safe work practices and wear any personal protective equipment (PPE) that you are required to wear. 6. Practice good housekeeping. Keep your work area free of clutter, and clean up spills promptly. 7. Be considerate of your co-workers. Don’t do anything that would endanger them. #safety #production #training #interviewtips