Agents Republic

Happy Weekend From Agents Republic! "Despite our yearning for free time, we tend to waste it once it comes around" - Mihaly Csikszentmihalyi #relaxation #weekend #mentalhealth #bekindtoyourself

Dr King had a dream and its a dream that we must all choose to live each and every day! Together we must work towards achieving diversity, equity and inclusion for all to shape a better tomorrow! #MLKDay

Wishing you a new year full of peace and joy. Happy holidays! #happyholidays

Wondering how to scale customer support in multiple languages without compromising on customer experience? We provide premium customer support services in 100+ languages and dialects. Learn more here http://ow.ly/ELgD50AWWIy #CloudBased #CustomerSupport #Multilingual #AI

Assisting patients while working from home? It's possible! We are looking to hire home-based patient enrollment specialists with healthcare experience who are committed to serving regardless of their setting. Apply here http://ow.ly/JB2550CvHzP #WorkFromHome #JobOpportunity

In today’s customer-centric world, the #CustomerExperience and #DigitalMarketing practices are increasingly intertwined. Learn what #CX thought leaders have to say about balanced blend of CX and Digital Marketing http://ow.ly/xcf350BJ5eR #DigitalTransformation

We remember the fallen heroes! Happy Remembrance Day! #Neverforget #11November #LestWeForget #RemembranceDay

Are you looking to scale customer support services for Black Friday? We provide premium customer support services in 100+ languages and dialects. Learn more here http://ow.ly/ELgD50AWWIy #customersupport #multilingual #AI #CloudBased #BlackFriday #BlackFriday2020

Follow us on LinkedIn so that we can continue to: Entertain Educate and Inspire Click here to follow http://ow.ly/S2ja50BIMfg

Happy Halloween from our family to yours!! #Halloween #HappyHalloween #Halloween2020

Happy International Day of Sign Languages! This four-year-old boy from Caloocan City joined the celebration of the International Day of Sign Languages with his greeting video to the deaf community using sign language on Wed. Watch video here http://ow.ly/IDJK50Bzyx4

But how can you ensure your customers continue to consider your business one of the best? Here are three tips that can help your business see happy and satisfied customers all year round http://ow.ly/GrAH50BpsWT #CustomerExperience #CustomerSupport #CRM

#MachineLearning algorithms can only learn by feeding adequate, high quality and bias free data sets. At Agents Republic, we provide the human capital, technology and proven processes to generate #TrainingDataSets based on the specific requirements of our clients. Learn more here http://ow.ly/QamM50zfw6p

Brands with superior #CustomerExperience bring in 5.7 times more revenue than competitors that lag in customer experience. Then why is customer experience often seen as a softer part of business compared to things like sales and marketing? Learn more http://ow.ly/nOtx50Blori

Learn how #Adobe used #AI #chatbots to reduce the average time required to dispatch and route email tickets from about 10 hours to less than 20 minutes http://ow.ly/zcDv50Blp30

#InterestingLanguageFact: Did you know that #Arabic is the official #language of 22 countries? Arabic and its different #dialects are spoken by around 422 million speakers making it one of the five most spoken #languages in the world.

We have created the #StaffingCaculator of your dreams! Our free-to-use #ErlangCalculator predicts call centre loads, computes resource requirements and gives you cost estimate with a click of a button! Try it now http://ow.ly/17Bp50Blqnt #CallCentres #CustomerSupport #Erlang

Telling businesses to improve CX isnt enough to help in the new normal business climate. Its necessary to continually recheck and recharge our CX efforts based on the current pulse of customers http://ow.ly/cx1g50Bfhv9 #CustomerExperience #CustomerData

Reasons why our #StaffingCalculator is beneficial to Call Centre Managers 1) Free online tool available 24/7 2) Can run an array of staffing scenarios 3) Can retrieve cost estimate with a click of a button ... Try it now: agentsrepublic.com/calculator #ErlangCalculator #StaffingCalculator #CallCentre #SLA #ServiceLevel #AHT #ErlangC

Companies all over the world have realized that working from home is not only more efficient but more suitable for the needs of todays workers. Life after COVID-19 for businesses has changed irreversibly. Here is why http://ow.ly/Dja150B43oH #RemoteWork #Productivity

If you want people to see you as a leader, you have to look like a leader. Certainly, you should consider how you present yourself physically on video calls. Here are three things to consider http://ow.ly/DvkA50B43IK #Leadership #VideoCalls #ZoomCalls

Developed by Agner Krarup Erlang, a Danish mathematician; Erlang Calculation is a formula that predicts #callcentre load and calculates expected #staffing requirements. Learn how you can use the Erlang C Formula to figure out your staffing needs: http://ow.ly/DrHw50B91W4

How can AI and call centre agents work together towards productivity improvement and automation in an industry where 79% of customers still prefer to speak to a human being? Our CEO, David L. Papp, with over a decades track record in managing cloud-based contact centres, cloud automation, and AI support services, paints a collaborative picture in his latest article http://ow.ly/jNEX50B43aK #AI #Automation #CustomerService #CallCentres

We are very excited to share that Agents Republic is launching the 'Call Centre Staffing-Erlang Calculator' to help you figure out your resource needs matching with your service level requirements! Try it now: agentsrepublic.com/calculator #ErlangCalculator #StaffingCalculator #CallCentre

New research shows that brands that embrace #innovation and agility with an aim on humanizing the customers experience, outperform their peers, especially in a global #pandemic. http://ow.ly/F35g50ANO20

According to Chatbots Magazine, businesses can reduce customer service costs by up to 30% by implementing conversational solutions http://ow.ly/QtrO50AEA0x #artificialintelligence #chatbot

Companies need to converge their call centre function with digital marketing as well customer support functions and leverage Artificial Intelligence (AI) to ensure customer satisfaction http://ow.ly/DGli50ANOA5

#InterestingLanguageFact: #Urdu does not share roots with #Hindi, but linguists actually classify Hindi-Urdu as one language. Thats because Urdu speakers tend to use more loan words from Arabic origin while Hindi speakers tend to use more loan words from Sanskrit. But the street language in both case is the same (as it doesn't rely on loan words much)

Our #AI Data Services department enables tech companies to get access to learning data sets on scale needed for #machinelearning applications. Learn more here http://ow.ly/QamM50zfw6p

Agents Republics core competence is providing premium customer support services in 100+ languages and dialects with native speaking agents, using state of the art technologies, including cloud automation and Artificial Intelligence. Learn more http://ow.ly/7yvg50AWWIz #cloudbased #customersupport #multilingual #AI

It can be challenging to manage a remote team in a way that makes its members feel like theyre working toward the same goals. Our CEO, David L. Papp, who has over a decade's experience in building and maintaining corporate cultures to support remote work, shares his tips on virtual workforce management http://ow.ly/y9wn50AEE3E #RemoteWork #RemoteManagement #WorkFromHome

#CustomerExperience is a global principle. Although it might look different in each location, the concept is always the same: customers want to be valued and should be central to a brand. These 25 companies around the world each demonstrate a quality customer experience in their own way to build customer satisfaction and loyalty http://ow.ly/5Pyn50AEzdS

According to Forrester the current COVID-19 crisis has exposed brands #CustomerExperience shortcomings and a general lack of understanding of their customers. Riccardo Pasto, head of CX research ANZ at Forrester highlighted four key ways brands can deliver better CX through these turbulent times http://ow.ly/ayV950AEz3T

#InterestingLanguageFact: The language spoken by around 700,000 people in the #BasqueCountry, a small territory south of France belonging to #Spain, is so unique and unrelated to any other language that experts arent even sure where it comes from. However, its thought to be so old it predates all other European languages.

We started our week with some sun and clear #Vancouver skies! Wishing everyone a great start to the week! #AgentsRepublic #Summer2020

AI-powered virtual assistants and conversational AI technology has enabled organizations to increase customer engagement, save resources by efficiently scaling their customer-facing operations, and ultimately make their customers and end users more satisfied. Learn more http://ow.ly/6FfX50Axtg8

Customer service is one of the top priorities for business leaders across the globe. But how do you scale an exceptional experience for today's hyperconnected customer? Find out how AI can improve your customer service http://ow.ly/PCYT50Axtt8

Thank you New Ventures BC for featuring us in #NVBC2020 Top 25 Spotlight

"Gartner predicts 25 percent of workers will use some voice-based technology daily by 2021" Learn how Agents Republic is helping build the Voice AI engines of tomorrow http://ow.ly/fHZC50AtkMp

Alan Turing is best known for solving the Enigma code which the Germans employed during WWII to transmit coded messages. However his famous 'Turing Machine' also laid down the foundation of modern computing and Artificial Intelligence http://ow.ly/SZBR50Asl1d

Happy Canada Day to everyone!! Did you know Canada has given inventions like the Wireless Radio, Telephone and Peanut Butter to the world! What is your favourite thing that Canada has given you, let us know in the comments below #Canada #CanadaDay

A reminder that Agents Republic is hosting a webinar for our Japanese audience who will learn about best practices for digital transformation (DX) to home-based customer support. Join us to learn how could-based multilingual customer support results in cost reduction while providing global support at scale. When: Jul 3, 2020 (Friday) 11:00am-11:45am (Tokyo time)... To register contact us at [email protected] See more

Agents Republic is proud to host a webinar for our Japanese audience who are hoping to learn about best practices for digital transformation (DX) to home-based customer support. Join us to learn how could-based multilingual customer support results in cost reduction while providing global support at scale. When: Jul 3, 2020 (Friday) 11:00am-11:45am (Tokyo time)... To register contact us at [email protected] See more

Adopting a digital-first business approach has become indispensable as organizations reluctantly get pushed into the 'quarantine economy' and businesses "...that use cloud-based customer service technologies have been able to rise to the occasion" Learn more herehttp://ow.ly/992s50Ag5tH #cloudbased #customerservice #digitalfirst

We love #languages at Agents Republic and wanted to share this very interesting fact: In nearly all languages there are only two words for tea: (1) Te (2) Cha Both these versions originate from China. Variations of 'Te' are common in coastal regions where as 'Cha' is used more in landlocked areas.

#Yoga is the perfect way to heal your mind, body and soul! On International Day of Yoga practice #YogaFromHome to reap benefits on this wonderful practice!

All hearts dance to the same beat. This Pride Month we stand together in the fight for social and racial justice. #PrideMonth #PRIDE2020 #Pride #DiversityisourDNA #LGBTQ #Pride