Aquila Center for Cruise Excellence
10 St. James Street E2L 1T9 Saint John, NB, Canada

There are good ships and wood ships, ships that sail the sea, but the best ships are friendships, may they always be! Happy St. Patrick's Day from Aquila! #friendships #cruise #sailing #cruiseexcellence #StPattysDay

Did you know that Aquila started a weekly newsletter called The Rising Tide? We’re sharing tips and stories with our subscribers to help us all navigate the future together. Subscribe today so you don’t miss any of our tips! https://mailchi.mp/f84dac26c295/subscribe-to-the-rising-tide #therisingtide #tiptuesday #cruise #training #cruiseexcellence #aquila #globaltrainer

Aquila partner Melanie Colpitts spoke at the Expedition Cruise Seatrade Cruise Events virtually this week sharing knowledge about recruitment and service training. #stcvirtual #expedition #cruise #training #cruiseexcellence #globaltrainer

For tour operators, delivering excellence is not only about creating amazing guest experiences, but also about delivering excellent service to your cruise line client. The ACE Tour Operator Designation is designed to help tour operators exceed 42 industry standards. Check out our latest Aquilacademy video to learn some of our secrets on how to WOW your cruise line client! #cruise #training #cruiseexcellence #aquila #globaltrainer #tiptuesday #wow #ACEtouroperator https://youtu.be/tsXmfRD9tFc

Here's to strong women. May we know them. May we be them. May we raise them. #internationalwomensday2021 #IWD2021 #empoweredwomen

We all have to start somewhere, right? Well, Melanie Colpitts certainly picked the right place to start! She was only 16 when she started working at Aquila as a summer student. This writer remembers those early days well, when I walked into the Aquila office for the first time to start a new job and Melanie’s big, beautiful smile welcomed me in the best way! And she’s been flashing that smile and making others feel welcome ever since; from her early days as an enthusiasti...c tour guide, where she held busloads of touring seniors enthralled with her engaging storytelling, all the way to present day where she finds herself deservedly shoulder to shoulder with some of the most powerful people in the cruise industry. Respected for her knowledge, intelligence, and keen sense of insight, Melanie is now the Director of Aquila’s Center for Cruise Excellence. But she’ll never forget her humble beginnings, at which she marvels at her luck (some would say hard work), saying little did I know then that my summer job would lead to incredible opportunities, a lifelong mentor in Beth (Hatt), a family of Aquila sisters and the ability to spend my days doing work I love! One opportunity she may have let slip through her fingers, though, is the marriage proposal from a wealthy Australian sheep farmer, made on bended knee to her young tour guide self! She laughs often at this tongue-in-cheek moment, and wonders how her life might be different if she had said yes!. Here’s a picture from around the same time she let the big one get away! :) I To learn more about Melanie and how she’s helping others maximize their own opportunities, visit: https://cruiseexcellence.com/team-members/melanie-colpitts/ #throwbackthursday #Cruise #globaltrainer #cruiseexcellence #tourguide #training

What a great week with Service Excellence - COVID Edition and great investment in training for the British Virgin Islands with almost 1500 participants this week. Such a pleasure to work with everyone in BVI and now they have asked for more sessions in the coming weeks. #cruise #wewillbeback #fcca #wearecruise #training #virgingorda #tortola #moskitoisland #nekerisland

Kudos to the British Virgin Islands Tourist Board and the hundreds of participants over four different islands who invested time today learning about Service Excellence COVID Edition. We look forward to hundreds more coming Thursday and Friday. Congratulations! #BVI #FCCA #cruiseexcellence #serviceexcellence #cruise #NeckerIsland #moskitoIsland #VirginGorda #Tortola #covid

The Grenada Tourism Authority continues to invest in their people and we are always honoured to be part of the solution. #cruise #strongtogether #wewillbeback #fcca https://lnkd.in/gg45_nN

Melanie & Danielle were so thrilled to be training IN PERSON this week! It’s the first time Aquila has trained in person since covid closed everything down in March. All protocols were followed (masks, distancing, sanitization) and it was so nice to be talking to people in real life again! We are so grateful for the Atlantic Bubble, which allowed them to travel to Nova Scotia and safely facilitate cruise training to a gorgeous niche port community. #cruise #cruiseexcellence #training #aquila #tourism

Both at Aquila and as an industry throughout the Canada New England region, our number 1 priority is the health and safety of our communities. Much work is being done throughout the region by ports, tour operators and cruise industry stakeholders to prepare for the safe and successful resumption of cruise in 2021, and we are all focused on that number 1 priority and putting people first. Cruise Atlantic Canada #clia #aquila #strongertogether #cruiseexcellence #cruise #community

Now more important than ever before!!

We have been getting ready for this day by adapting our training to virtual and online over the last eight months." Hatt noted #cruise #seatradenews #shoresidetraining #fcca #training #wearecruise #wewillbeback #getcruiseready https://www.seatrade-cruise.com//shoreside-training-more-i