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What is omni-channel engagement? Omni-channel engagement is the use of multiple channels, in a cohesive and engaging manner, to serve and communicate with customers. Providing a seamless customer journey, the experience remains consistent, wherever the customer reaches out from. Although many assume, multi-channel and omni-channel are the same, they’re vastly different. With omni-channel catering to a holistic brand experience.... Want to learn more about omni-channel and how you can use it to experience direct revenue growth? Click here https://hubs.li/H0-7dFP0 #omnichannel #technews #b2b #businesstips

If you’re not connecting with the people in your organization, you’ll never deliver the experience that you want for your customers. Lynn Skoczelas #WednesdayWisdom

Engage with customers at all relevant moments of truth, both offline and online. Discover the power of adopting QR codes and the promising future they hold for business communication in 2021 https://hubs.li/H0-4YpJ0 #businesscommunication #QRcodes #QRcodecoupon #businessmessaging

Give students a voice across campus Engage students on issues that matter most Collect actionable data to improve the campus experience Discover how to deliver a unified student experience and how to resolve a disjointed journey across campus for more satisfied students. https://hubs.li/H0ZZQt80... #studentexperience #campustechnology #tech #technews See more

Sometimes, low response rates aren’t a result of unenthusiastic customers, but rather a reflection that your survey isn’t optimized in a way that resonates with the customer. In this blog get the tips and tools to design a survey optimized for greater responses and insights (P.S we share examples) https://hubs.li/H0ZZSPL0 #customerexperience #customersurvey #feedback

Improve the campus experience by leveraging the students voice. Discover how the Loop Experience Platform can help you listen to the voice of the student while providing tools to improve the overall experience. https://hubs.ly/H0Jw7zy0 #studenteducation #studentexperience #CX

Ensure you're encouraging the most feedback from your customers. In this blog, we uncover the top ways to drive engagement using the Loop Experience Platform https://hubs.ly/H0JshPG0 #customerengagement #CX #customerexperience

"[Guests] have the opportunity to immediately get in contact with us. It was something we immediately embraced. - Jeremy Mutton, General Manager, Sandals Emerald Bay Great Exuma Discover how Sandals leveraged the Loop Experience Platform to encourage more positive online reviews, improve recovery rates and deliver memorable guest experiences. https://hubs.ly/H0JpVW_0 #casestudy #resort #sandalsresort #clientstoru

Did you know, almost 73% of students living with a mental health condition experienced a mental health crisis on campus? Discover the steps you can take to actively manage mental health on campus and support students. https://hubs.ly/H0JpSyN0 #studenthealth #campusexperience #studentexperience #schooltechnology

A solution built for your unique needs. Discover the Loop Experience Platform and its suite of messaging, measuring, and data solutions trusted by some of the world's most consumer-centric brands. https://hubs.ly/H0JkTv40 #customerexperience #customerfirst

With high turnover rates and low employee engagement, many hotels struggle to engage their workforce to thrive in today’s competitive landscape. In this eBook harness the tools to keep your employees engaged and productive for higher retention and maximized revenue. https://hubs.ly/H0zMDGR0 #employeeengagement #gamification #companyculture #hr #employeeloyalty #customerretention

When leveraging Loop in your business, the Loop Conversations page is going to be your one-stop destination for communicating with customers. In this post, learn how to effectively leverage our conversations page to maximize efficiency. https://hubs.ly/H0zM-1L0 #customerconversations #conversationtool #contactless #multichannel #marketing #customerretention #technologytools

For hotels, being available for check-in, valet and more, on channels that resonate with the guest, has proven to increase visits and maximize revenue. In this article, we’re taking a look at conversational hospitality and how you can incorporate it. https://hubs.ly/H0BspCS0 #conversationalhospitality #hospitality #chatbots #customermessaging #messaging #hotelmessaging

Discover how you can analyze and automate the customer journey to improve the overall customer experience. In this article, we take a look at Loop's custom dashboards feature and how it can effortlessly display data in a meaningful way. https://hubs.ly/H0B2XLj0 #actionabledata #data #customerjourney #customerexperience #customerfeedback #businessoperations

Join thousands of customer experience leaders and receive free customer engagement tips and resources delivered directly to your inbox each month. Join the Loop Report https://hubs.ly/H0zqw8K0 #customerexperience #customerengagement #CXleader #marketingstrategy #businessmessaging

Looking to gain the latest insight into customer experience management? Join thousands of CX leaders and subscribe to the Loop Report. https://hubs.ly/H0zMCBb0 #customercommunication #marketing #strategy #customersentiment #feedback

Enhance the customer experience in your restaurant. In this article, we take a look at the many ways you can engage guests at key moments of truth to improve sentiment and generate greater loyalty https://hubs.ly/H0BspXP0 #restaurantexperience #restaurant #customerexperience #CX #experiencefocused

Today, 71% of marketers rate re-engagement campaigns as effective, yet 51% are actually implementing them. In this blog, discover how you can kickstart your customer service re-engagement campaign to drive loyalty. https://hubs.ly/H0zMZZZ0 #customerloyalty #customerretention #CX #retentioncampaign #marketing #marketingstrategy

Today we're excited to announce a new feature release; Custom Dashboards. Collect meaningful data and analyze pivotal trends by building your own Loop Experience custom dashboard. https://hubs.ly/H0B2Jw70 #actionabledata #customerdata #customerexperience #omnichannel

Deliver an exceptional customer experience. In this eBook obtain the tools to evaluate the experience you offer and tailor each moment of truth to the customer's unique journey. https://hubs.ly/H0zMSPG0 #customerjourney #customerexperience #measuringexperience #omnichannel #marketing #feedback