CanadianISP

I have written about this, before and I guess it's time to bring it up, again: Anyone in this industry knows that when a customer has reached the point of calling technical support, they are often at a frustration point, to say the least. Add to that the fact that, for a very, very large portion of customers, be they calling for ISP, computer or telephone issues, technical details are not their forté - That is not a knock on anyone - I'm pretty darned good at Internet stuff,... but ask me what I know about pediatric neurology and I'm a drooling idiot. With all of that being said: Language is *important*. It is *important* that the technician on the other end of the line understands what the customer is saying and it is *equally important* that the customer understands what the technician is saying. When dealing with written communication, this can often be overlooked or even avoided: With things like spell check, auto-correct and even simple time between replies, a well thought and understandable conversation can be had. In a spoken exchange, however, if language becomes a barrier - especially when speaking in a language that one is not proficient in - understanding becomes a real issue. If you, as a company, are thinking of outsourcing your technical support: First try calling the vendors' technicians - call several of them. Pretend you know *nothing* about what you are calling about, other than "it doesn't work" - and see if you can get your message across or if they can do the same with theirs. If not: This may not end up saving you money, but costing you customers. -Marc

For some: Good advice, because they need it. For others: Good advice, because they think they need it. For most: Meh: Take it or leave it - It will make no real difference other than battery duration. -Marc

This is just plain silly. You've often heard me quote this saying: "The Internet looks at censorship as it does any network problem: It isolates it and routes around it" Imagine that: Isolate the US and route around it. ... That's not exactly ... good... for the economy. -Marc

This is just plain silly. You've often heard me quote this saying: "The Internet looks at censorship as it does any network problem: It isolates it and routes around it" Imagine that: Isolate the US and route around it. ... That's not exactly ... good... for the economy. -Marc

Hey Everyone: There was an issue in allowing the javascript popups for reading and writing ISP reviews on the English side of CanadianISP.ca - I accidentally pasted some code where it should not have been - mea culpa. All fixed and working, again! -Marc

It's been a while since I've written something new, so here we go: https://canadianisp.ca/is_your_business_crisis_proof.html This has been an incredibly important question for businesses not only during the Covid crisis to date, but going forward into the foreseeable future, too.... -Marc

https://www.cp24.com//ontario-s-education-minister-calls-o

ISP owners: A mass-mail is going out right now about a company looking to acquire an ISP: If you are thinking of selling, now would be a really good time to check mail from CanadianISP! -Marc

Sigh. Just... sigh. -Marc

Interesting offer. 10 Mb/Sec, 100GB cap, $10 / month. Heck: That program should be around permanently. EDIT: NOTE: This article is from 2018: Showed up in my feed, this morning: Perhaps CBC is trying to send a not-so-subtle message ? ... My bad and thanks to Lindsay McGuinty for catching the date issue! -Marc

Really, Bell. REALLY ?

https://canadianisp.ca Hey folks: I have (finally) come up with a little bit better of a search results layout; Instead of a single line, per ISP, causing mobile users to have to scroll waaaay all over the place: It now uses a two-line layout, per ISP: First line for the ISP Name; Second line for the data points and features (Price, service avail, caps, et al) I'll leave this up for now and see what the reaction and feedback is, as well as traffic changes to the site. ... I will mass-mail the ISPs, tomorrow morning, so they know, as well. Enjoy! -Marc

https://www.execulink.ca//were-here-for-you-during-covid-/ Execulink Telecom - Ensuring employees and staff are safe during this health crisis: Overage fees waived; Hints and helpful suggestions for dealing with the current situation. Gawd: I love our ISP community <3