Caninvestments Canada INC
301-11633 105 ave Edmonton, AB Edmonton, AB, Canada

WHY SHOULD WE FOCUS ON THE INITIAL MEET AND GREET? Let's dissect the way we meet a customer. If we are specific, and deliberate with what we say each and every time we meet someone in business, we increase the odds of having that person or people follow the rest of our process. Consider most people come into your establishment guarded from their last experience, at another store. Keep in mind most sales people do not receive training for selling, hence customers often fee...Continue reading

WHAT IS BUILDING RAPPORT?? Do we actually know what rapport is? What is real rapport? Is rapport, I like hockey, and you like hockey, so now we are the same? No. There is something called 'REAL RAPPORT". We have about one minute to make our first impression, and keep it. Here are a few tips to REAL RAPPORT.... 1. WiiFT - What's in it for them?? This is your number one thought. The customer doesn't want to come to your store to make a friend. They want to deal with a professional, who has the most to offer!! Ask yourself what you are going to give each customer when they walk in. AND NO IT'S NOT THE BEST SERVICE. That is the most B.S thing i've ever heard. Give them something tangible, an idea, or a recommendation. The BEST SERVICE, is a by-product of working for your customer. 2. Learn how to pay a compliment. Also learn how to receive a compliment. Try to compliment the next person you see, after reading this, and see where it gets you. OK NOW ACTUALLY DO IT. Receiving a genuine compliment, is one of the best feelings in the world. 3. Take the word NO, and completely remove it from your vocabulary. For example: "Do you have 0% financing on your trucks?" ( WHAT DO YOU SAY IF YOU DON'T HAVE IT) "The great news is our head office has modified the program to save you even more money than 0% would. We offer cash up front, which puts extra disposable income in your pocket. Can I show you how?" 4. Learn how to be an active listener. https://en.wikipedia.org/wiki/Active_listening 5. Respect the guest's time. Run, and let them see you run when you need to retrieve something for a demonstration. RUN!! 6. Address the wife first every single time. Ignore the husband until you've met the wife. If the family likes you more than someone who sells a product they prefer, you win. 7. Be sincere, be firm, and close when you've earned the right to ask for the business. There is nothing wrong with closing. Your guest will appreciate the guidance. Thanks for reading. We appreciate feedback and shares, and hope you've learned something!!

I have a bone to pick with these so called "EXPERT OBJECTION HANDLERS"..... Keep in mind I consider myself a terrible objection handler. How can we be an expert at something when we are reacting to something we have not heard before? I look at closing simply like this....... CONTROL WHAT COMES OUT OF YOUR MOUTH. If it's close time, and you ask a customer an open end question like "WHY" or "WHAT'S YOUR OPINION", is inviting rejection, and you're probably going to hear so...mething extraordinary come out of your guest's mouth. Something you are going to have to react to like " I need to talk to my accountant" or " I need to ask my father/mother", or " I have a friend in the business i need to talk to" What do you say to that?? Yet we keep saying the same stuff all over again!!!! When it's close time, we ask direct " EITHER OR" questions, and we funnel toward the result we want. Let's consider booking a sales appointment on the phone. Here's an effective example: " Mr / Mrs customer, I am excited, our General manager has hand selected you for this rare opportunity to actually lower your cost of driving, and put some disposable income in your pocket. I will only need you for about 20-25 minutes to see exactly how much I can save you. Does today work, or would you prefer tomorrow to pop in" OH I CAN'T MAKE IT TODAY, CAN WE DO TOMORROW?? "Absolutely, do you prefer morning, or are you more of an afternoon person: OH IM BUSY IN THE MORNING, CAN WE DO AFTERNOON?? " Let me check........ Oh fantastic, I have a 12:15, or a 1:45 available. Which time works best for you" CAN WE DO THE 1:45?? 100%, we can. Ok I have you booked in for 1:45. Do you have a pen or pencil available?? YES ........ Great, so my name is _________, and you're booked in for 1:45 to evaluate your cost of driving. If you can't make it @ 1:45, and you are going to be a little late, can you please give me a quick call. I'm not the doctor or dentist, and I won't charge you a late fee, but I would much prefer to wait for you, than have you wait for me. Would that be fair?? YES Thank you so much. I am looking forward to working for you, and I hope I can save you a tonne of money!! See you tomorrow!!! Here is the alternative: "So Mr/Mrs customer, do you have some time to pop in and see me to evaluate your cost of driving and save you some money" I'LL HAVE TO CHECK MY SCHEDULE AND GET BACK TO YOU OK..... Okeydokey mr / mrs customer. Here is my number. Don't forget to never call me, and I will hound you 5 times a day until you tell me you're out of the market. K thanks BYE!! Now these are vague examples, but the concept is to ensure you are the one giving the options. 1. Do you like this ____ or is this better____ - Well I like _____ better 2. What do you think of this _____ - Well i'm not too sure. Can I think about it and get back to you PLEASE SHARE YOUR THOUGHTS BELOW AND PLEASE FEEL FREE TO ASK QUESTIONS!!

Let's think about how to create a want or a need when introducing someone to your product. Is your car just a simple mechanism for transportation? Could it potentially have: 1. Got you your first kiss... 2. Your first job 3. A first date 4. A moving partner for a new house 5. A bed 6. Your best friend 7. Always there when you need it Our ability to paint that picture to our clients and guests, will set you apart from the competition. Not the badge on the front of the hood. Think about how you are going to create that need, and practice with yourself, a spouse, a family member or your dog. Your product is the best solution for what the client is looking for. Have a great day all M.D- CCI :)

Great news!! We've just launched our new Website. Please visit: www.caninvestments.ca... Watch for informative videos. See what we are up to, and email the company with questions, or suggestions. Please share