Capilano Animal Clinic
9945 50 St NW # 107 T6A 0L4 Edmonton, AB, Canada

CLINIC POLICY UPDATE At Capilano Animal Clinic we are still following all protocols set out by Alberta Health and have decided the following. 1) One client will be allowed into appointments with their pet but MUST wear a mask, and wear it properly (see below). Curbside appointments can still be done if clients are not wanting to come into the building, just let us know. ... 2) All food and medication pick ups will still be curbside due to the small reception area we have, social distancing can not be properly observed. 3) Vaccines and wellness appointments are being booked, but on limited time slots, and a 2-3 week wait for this appointments is currently happening, so please plan ahead. 4) Medication refill request can take upto 48hr to be filled, so please again make sure you have enough medication. We are still doing a through cleaning between clients, making sure all staff are healthy and wearing masks and keeping our clients and patients our top priority. If you have any questions, please give us a call. Thank you

CLINIC POLICY UPDATE: At Capilano Animal Clinic we have been working hard to follow all of Alberta Health Protocols for Covid19 and social distancing. Due to the small space that is our reception area and exam rooms, we are still doing curbside service at this time. We are starting to book vaccines again but are limiting them first to patients that go outside and socialize with other animals. If your pet is coming due for vaccines, it maybe a few weeks before we can get you ...in, so please be patient and we will book you as our schedule allows. If your pet is due for wellness exam and is healthy with no concerns, we are asking that you still delay another month at this time. If any concerns come up, we are here and can book your pet in for an exam. We are also now able to book in spay and neuter surgeries. This is always dependent on our supplies and what we are able to get and what is being diverted to human health care, so this can change in the next few months. If your pet is due to get spay or neuter done, please give us a call and we will book you in. We of course are still seeing appointments for illness, lumps and bumps and concerns. Late night appointments are still being cancelled at this time and the clinic is open Monday to Friday 8am-6pm and Saturday 8am-2pm. We are closed stat holidays. If you have any questions, please give us a call. See more

CLINIC POLICY UPDATE: As of March 20th, 2020 Due to the constant change of information, we have decided to follow protocols suggested by ABVMA and Alberta Health. ... * We will be adjusting hours and will currently be Monday-Friday 8-6 and Saturday 8-2. * Clients will not longer be permitted in Capilano Animal Clinic. We are considered an essential service and need to keep our staff healthy, in order to stay open and keep your pets healthy. New protocols below. *If you have an appointment with us, please stay in your car and call the clinic on your arrival. The staff will get history on your pet and then come out to your car to take the pet in for an exam. Please stay in your car at the clinic during this time. Once the exam is finished, the doctor will give you a call to discuss findings and make a plan. Once your pet is ready to leave the clinic, a staff member will come out to your car with your pet, any medications and the debit machine for payment. * If you are needing to pick up medication or food, please call the clinic on arrival and a staff member will bring out the supplies and debit machine. * We are only seeing essential appointments at this time. That means that routine appointments are currently being delayed. If you are not sure if you should wait, please give us a call and we can direct you. *Please allow 48hrs for medication refills to be complete. *Food order maybe delayed as the supplier got a influx of orders over the weekend and is behind a few days. Be assured there is not a shortage of pet food. *We are not longer excepting cash. Debit and credit only. Thank you for your understanding during this time. We are doing our best to keep working and keep our patients healthy

UPDATE: As per government Veterinary Services are essential services to maintain the health and welfare to animals. At this time, Capilano Animal Clinic will be staying open regular office hours. There are some new protocols for the clinic to help prevent the spread of cornavirus. * Please make sure if you are feeling any signs of illness or have traveled in the last month, to cancel your appointment and stay home. ... * Routine appointments that are not urgent, will be postponed. If you are not sure if your appointment is urgent, please call and talk to our health care team. * We are limiting to 1 person in the exam room with the pet. * If you have an appointment with us, please call when you get here and we will make sure a room is available before you come in. Once your appointment is done, please wait in the room till someone comes and lets you know the receptionist is free to assist you. *We will no longer be accepting cash transactions. Debit and credit only. * Pet food and medications can still be picked up during regular office hours. We do ask tho, if you see more than 2 people in reception, to please wait outside until reception is free before coming into the building. * There is not a shortage of pet food, and there is no reason to stock up at this point. Please just buy what you need, so other pets are not short. Our supplier is now limiting what is sent to clinics, to keep up with the major increase in demand. Our pet food suppliers have assured us their stock is at normal levels and they have increased production to prevent any shortages. * If you are not able to bring your pet into the clinic or are immune compromised, Please call us when you get here and a member of the staff will come get your pet from the car and the vet will call you after the exam, but please stay in the parking lot during this time. * Our staff is also being very diligent on cleaning and have increased our cleaning protocols in accordance to ABVMA and Alberta Health. Thank you for helping and your understanding during this time. If you have any questions, please give us a call.

UPDATE: What we are doing to help prevent the spread of cornavirus. If you have an appointment with us, please limit who comes in with your pet. Only 1 person will be allowed in the waiting rooms and exam rooms. Also, please check in when you get here, but be prepared if a room is not available, you will be asked to wait in the car till a room is free. We are practicing social distancing here at the practice, so please be respectful of others space when you come in. ... We also encourage not essential appointments, like nail trims and vaccines, to wait to be booked till a later time, when the coronavirus is under control. For pet food and medications. We have had a huge influx of phone calls and requests. Medication refills need a minimum of 24 hours notice. Food requests are being dealt with as they come in, but we may have to order the food in that you have requested. At this time, pet foods have not had any shortages due to coronavirus and our suppler has plenty of stock. Our staff is also being very diligent on cleaning and have increased our cleaning protocols in accordance to ABVMA and Alberta Health. Thank you for helping and your understanding during this time. If you have any questions, please give us a call or shoot us an email.