Carry Telecom
3550 Victoria Park Avenue, Suite #301 M2H2N5 Toronto, ON, Canada

Most of the bandwidth upgrades have been completed except our R-network which is scheduled and to be completed on Jan 25, 2021. Sorry about the inconvenience.

Dear Carrytel customers, due to the COVID-19 outbreak and new lockdown, we are struggling a surge in traffic. You may experience slow speed during 8pm-10pm. The urgent requests of bandwidth upgrade have been sent and escalated to primary providers. Sorry about the inconvenience.

Dear Carrytel Customers, we are sorry to inform you that there is a current outage in our Bell network in ON and QC. Our senior technicians are currently working on that and will let you know if any updates. Please check the network status at carrytel.ca/network-status.aspx

It is resolved. Thank you for your patient.

Dear Carrytel Cusomers, we are currently experiencing a slow speed issue on our Cogeco network. Please be patient to wait for the issue to be resolved. If you have any other connection issue on other networks, please feel free to call our support line at 647-560-4448. Thank you

Dear Carrytel Customers, we are planing to reopen on July 2nd, 2020 for modem return and exchange ONLY, NO pickup option and will work hard to ensure your visit is safe and comfortable. Please read over the details under below. Thank you

The issue has been fixed. Please power cycle your modem if any issue still. Thank you for your patient and understanding.

Update: Our senior technician is still working on the issue. There might be a physical issue on the equipment or fibre. Please allow us more time to resolve it. The ETA to resolve the issue would be 5PM. Thank you for your understanding and sorry about the inconvenience.

Dear Carrytel Customers, we are currently experiencing a slow speed on our Bell FTTN/DSL service for ON and QC. You will have a slow downloading speed (<1Mbps) with a normal uploading speed. Our senior technician is working on it, and ETA 2PM today. Sorry about the inconvenience.

We are planning to launch our TV service tomorrow! The wait is over, and we will see you tomorrow!~ Please visit https://www.carrytel.ca for more details. #IPTV #Carrytel #ISP

Carrytel TV Service is coming on or after June! Please visit our website www.carrytel.ca for more information.

Dear Carrytel Customers, thank you for being with us. We notice that some customers have issue to access the connection still after the outage. There were too many comments and messages received, I couldn't have a chance to filter them out. If you still have no internet access, 1. Please reset the modem. 2. After resetting, wait for all lights be normal with @ light on,. It might take time to get both sync for up and down... 3. Setup your WIFI / Router: trying to find the default wifi name of your modem because it was reset. If you don't have @ light on, please call our support line or send message to me. We are here to help. Thank you.

Thank you so much for everyone's understanding and patience. Hope you have a good night! And also Carrytel management team has a letter for you about the outage. http://www.carrytel.ca/urgent.aspx

At 1:23AM, it looks like the issue is resolved. Thank you for your patience and Rogers tech's effort

Update received at 12AM: Rogers fibre crews are on-scene and ready to commence necessary repairs. Work is anticipated to take 2 to 3 hours and be fully completed by 3 AM ET.

Carrytel would appreciate your understanding. Our senior technician will keep monitoring and contacting Rogers Crew during the whole night until the issue is fixed. So am I, who is being with your for all day long. I really want it to be fixed sooner and will update you once it is fixed. And I am so sorry, couldn't have the chance to reply all of messages if I miss yours. Thank you so much.