CloudChoice Inc.
110 James street L2R 7L4 Saint Catharines, ON, Canada

With the new year on the horizon, we wish that you embrace it with an open heart and go forward with faith, hope, and courage. #happynewyear #wishes #newyeareve

May you and your family have a safe and happy Christmas that is full of making happy memories. Thank you for being our treasured customer. #merrychristmas

#helpdesksupport #customerservice #Freshdesk #servicedesk

May your table be filled with family and gratitude this season. Happy Thanksgiving! #thanksgiving #loyalty

In an ITIL process, teams need to access reliable information to effectively implement services. Knowledge management process ensures the efficient transfer of that information to the right people at the right time. Get started with the new knowledge base features from Freshservice. To know more, reach us. CloudChoice is the trusted partner of Freshworks in North America.... #ITIL #ITSM #freshservice

How efficiently are you keeping a tab on the loaned IT assets in your organization? Are you able to fairly allocate assets? Avoid overbooking? Or, set reminders to collect the rented assets? Using Freshservice, streamline and automate the complete asset loan process to increase productivity and effective planning.... #ITSM #ITIL #ServiceDesk #assetmanagement Contact CloudChoice, your trusted partner to consult, implement, and support Freshdesk. About Us: https://cloudchoice.ca/ More About Freshservice: https://freshservice.com

A few reasons why ticketing software is better than email 1. Everything is logged at a centralized location 2. Easier to collaborate; More Transparency 3. Configure workflows... 4. Automate repetitive task 5. Maintains continuity 6. Reports and Metrics To increase customer satisfaction and improve customer engagements, you need ticketing software. Contact CloudChoice, your trusted partner to consult, implement, and support Freshdesk. About Us: https://cloudchoice.ca/ More About Freshdesk: https://freshdesk.com

Omni channel customer service is the future Customers expect to receive service from business on their preferred channels such as email, web, social media, or messaging apps etc. So, business are under immense pressure to manage all customer conversations over their preferred channel. With the help of Omni channel service, business get customer insights, learn their behavior and make decisions on delivering better service.... Omni channel customer service benefits business in the following ways Gain greater insights on customer Increases the productivity of support team Instant availability across multiple channels Offering great experience to your customer . Using Freshdesk, manage and deliver from one unified interface and meet your customers on any channel at any time. Contact CloudChoice, your trusted partner to consult, implement, and support Freshdesk. About Us: https://cloudchoice.ca/ More About Freshdesk: https://freshdesk.com

"About 67% of consumers are seeking resolutions for issues through Twitter, Facebook, and other social media networks." Source: https://www.bigcommerce.com//social-media-customer-servi/ Is your helpdesk, Social Media Ready?... #helpdesk #HelpDeskSoftware #TicketingSoftware #customerservice