ContactNB

We're excited to announce our latest webinar with best-selling author Jeff Toister! In this live Q&A session you’ll learn how to help your agents deliver a c...onsistently great customer experience. Get your toughest customer experience questions answered by Jeff and ProcedureFlow’s own Micah Peterson. You'll walk away with strategies you can implement in your contact center. This is a webinar you won't want to miss. Save your spot today at: https://bit.ly/3038yvB ___________ P.S: Be one of the first 100 attendees to log into the webinar on the day of the event and learn even more by winning a free copy of Jeff’s book: The Guaranteed Customer Experience. See more

Congratulations to our newest Heartist of the Month - Andrea! The Accounting Team and all of GRC are proud of her accomplishments. Way to go Andrea! #GRC #ACCOR #LIVELIMITLESS #INSPIRATION #HOSPITALITYSTRONG #HOSPITALITYHERO #ALLTOGETHER

Are you looking for a career opportunity in the Contact Centre Industry in New Brunswick? Look for job offerings from our amazing members on our Job Board at www.contactnb.ca/job-board.

Service New Brunswick has immediate job openings for Teleservices Agents in its Public Services Division. If you are customer-focused and interested in providing key services to New Brunswickers, contact SNB today. [email protected] www.snb.ca Please indicate competition no. R85-2020/21-1304

We're very happy to welcome our newest Partner to ContactNB! Five9 is a leading provider of cloud contact centre software for the intelligent contact centre space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences. Learn more about Five9 at: www.five9.com

Accor Global Reservations Centre's General Manager Allison Lang, celebrated her **40th year** with Accor! WOW!! :O Congratulations Allison on your long-standing service to Accor and to the Contact Centre industry in New Brunswick. #GRC #ACCOR #LIVELIMITLESS #INSPIRATION #LEADERSHIP #BELIMITLESS #CONTACTNB

Looking for a great career in Moncton or Dartmouth? Medavie Blue Cross is looking for you! Bilingual Customer Service Representative- Federal & Private Contact Centres Posting Date: Nov 17, 2020...Continue reading

Did you know... the most successful training programs focus at least 70% of their training around experiential learning techniques? Scenario-based learning, an... accelerated experiential learning technique, significantly improves key performance indicators like retention and employee performance. Ready to learn more about scenario-based learning, and find out whether it's right for your organization? (Spoiler: it is). The ProcedureFlow blog has you covered: https://bit.ly/scenariobasedlearning101 __________________________ #scenariobasedlearning #trainingsolutions #experientiallearning See more

Huge congratulations to ContactNB Partner #ProcedureFlow on being awarded gold in the Best Technology Innovation - Live Agent Support Solution category at the 15th Annual Global Top Ranking Performers Awards Ceremony hosted virtually by Contact Center World. We're proud of your achievements!!

Congratulations to ContactNB Member 360insights on this "Great" recognition!!

Lest We Forget ...

Don't forget to register for the 2020 GTACC Rising Above Conference this Thursday! What can you expect? -Keynote Sessions -Technology Case Studies -Fireside Cha...ts -Industry Leadership Panels And our own VP of Product Management, Micah Peterson, as a panel speaker. Register for the conference here: https://gtacc2020.vfairs.com See more

In celebration of #GivingTuesdayCA, proud ContactNB Member, Xplornet, is donating $5000 to United Way Centraide Canada's vital 211 service; connecting Canadians to essential services such as mental health resources, financial assistance, access to food and housing. Today only (until midnight Pacific Time) for every like and/or share of this Facebook post, Xplornet will donate an extra $1 (up to $10,000 total, across all platforms)! Please like and share to help others in need!

ContactNB member #DealerMine in Saint John kicked off the Season of Giving with an amazing donation of $1000 to Romero House, an organization that helps feed and clothe those in need. Thank you Team DealerMine! You're a great example of a New Brunswick contact centre that gives back to their community. <3

Looking for work in Moncton? Check out this posting from our Member, The Call Guys:

Join us in wishing Cloud5's Minto location and team a very Happy 20th Anniversary!! :D

A terrific employer and one of ContactNB's Partners, #ProcedureFlow, is hiring a Design Intern. If you have the skills and are looking for work with a dynamic company, check them out!

I had the pleasure today to meet up with Lisa Bullock and Heather Davidson from #Accenture in Fredericton. I was happy to present them with the trophies they won in the ContactNB Awards of Excellence event. The awards their centre won were: * Community Involvement Award (Category 1)... * Environmental Awareness Award (Category 1) * Social Media & Digital Innovation Award (Category 1) * ContactNB Member Centre of the Year Award! Congratulations Accenture!