ContactPoint360 Canada
6285 Northam Dr Suite 400A L4V 1X5 Mississauga, ON, Canada

Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. Get our guide on the future of CX. https://hubs.li/H0DgPcg0 #CustomerExperience #Whitepaper

2020 tested us in extraordinary ways. Here’s to a more prosperous, healthy and happy New Year! Our best wishes goes out to our customers, partners, co-workers and their families. #Happy2021 #HappyNewYear

Our people-first culture is what makes us special. Join us and provide outstanding customer experiences. See our current openings now: https://hubs.li/H0D3Tmp0 #careers #nowhiring

2020 has been full of challenges. We would like to thank our customers, partners and our incredible employees! We wish you and your families happy holidays and a great 2021 full of possibilities! #HappyHolidays #GoodBye2020

A technology-driven, high touch approach is needed for content moderation. Human oversight remains a critical component to accurately monitor online content. #ContentModeration #AI

Our in-house experts Elizabeth Sedlacek, VP of Client Relations and Partnerships and Mark Rodrigue, SVP - spoke about our Voice AI and Speech analytics capabilities and the technology's revolutionary effect on driving process transformations. Watch the full webinar moderated by David McKendry at the CEA: https://hubs.li/H0B3S2X0 View the press release: https://hubs.li/H0B3S2Y0

Implementing chat bots, and robotic process automation or RPA, can be very advantageous in highly competitive industries such as energy and utility. It results in improved customer experience and frees up customer engagement associates to do what machines can’t build relationships. Learn more in our latest Energy360 podcast from Wendy Hanlan: https://hubs.ly/H0z-hZK0 #Energy360 #Podcast #RPA #Chatbots

The Global Liveability Index ranks Toronto as one of the world’s most liveable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Find out why it's a great nearshoring destination. https://hubs.li/H0zV0Vs0 #Toronto #TheSix #NearShoring

This Veteran's Day and Remembrance Day, we honor those who served. We would like to thank our Veterans and family members for their service and continued service to our communities. #VeteransDay #RemembranceDay

The Indian festival of Diwali celebrates the symbolic victory of light over darkness, good over evil, and knowledge over ignorance. ContactPoint 360 celebrated the festival virtually this year, with our teams joining in from other locations from all around the globe. Happy Diwali to all our associates in India! #Diwali #FestivalofLights

AI techniques allow for more efficient processing and seamless experience for customers. A call can be rerouted automatically to human operators or managers if a deep learning system picks up on the fact that that a customer is responding badly to the system based on the assessment of a customers’ emotional tone. https://hubs.li/H0zDz680 #Ai #analytics #voiceanalytics #bigdata

Who We Are: ContactPoint 360, Inc. is a global organization offering onshore & nearshore contact centre solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. We’re Great Place...Continue reading