Diane's Vision
328 Guelph st L7G 4B5 Georgetown, ON, Canada

To help with understanding much of the confusion associated with the travel disruptions the summary below is intended as a guideline only as each supplier can and does differ If booked with a travel agency, on line or a retail outlet they must be contacted to assist and the date of the cancellation, either by yourself or the provider is key to the compensation offered If booked directly with the airline or tour operator, such as Air Canada, Air Canada Vacations, WestJet, ...WestJet Vacations, Sunwing, Air Transat Holidays as examples most are providing a future credit for the value of the trip to be used from 12-24 months depending on the company. If a cruise has been cancelled by the cruise line often reimbursement is up to 125% of the cruise value for use within 24 months. Many existing bookings may be cancelled up to 48hrs prior to departure and receive a full value future credit. In both cases full refunds are also offered but it is better value for the consumer to take the future credit as there are often improved benefits being offered on later cruises and they are available to book up to and including 2022. Besides, the anticipation of looking forward to a fantastic trip can never be replaced with cash! If you had cancellation insurance a claim can be made through the company, Manulife for example, for up to a year after cancellation If you used a credit card to purchase the trip and cancellation coverage was part of the cardholder benefits, a claim can be processed through their insurance provider If you have a dispute or are unhappy with the compensation offered consumers can contact TICO Travel Industry of Ontario (www.tico.ca) which regulates any travel sold in Ontario and to which all travel agents and tour operators are members. They can offer the best independent advice moving forward. In conclusion, as this industry is continually changing always check directly with the provider’s website for the most accurate updates but in the meantime, there is light at the end of the tunnel, still continue to dream and make your Wanderlust lists for when everyone can travel again.

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