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Since the beginning of time customer service teachings preached the Customer is always right, and 99.9% of the time that is still true today and always will be. I fundamentally believe that customer satisfaction is the most important component of any service transaction. It is up to the provider to make sure that their customer is completely satisfied. A satisfied customer will return for repeat service when needed and will bring or send friends to you. Read full article @ https://pmdgroup.ca/blog/f/is-your-customer-always-right #customersatisfaction #customerisright #expertserviceprogram

You can't manage what you don't measure and you cant measure what you don't report. That's why KPIs are so vital to running a service department.

This is a great partnership that will raise the professionalism in the appliance repair industry

https://youtu.be/AWWectaBB_c

Register to attend @ https://usas.memberclicks.net/index.php

www.rsti.us. Will you be at one of these training events?

PMD group delivering service management training and protecting dealer confidence this week at the MEGA Group USA Orlando convention. Hope to see you there.

5 Reasons to Attend the Appliance Repair Training Workshop The 2012 ASTI Convention is right around the corner with Appliance Service Experts from all over the nation looking forward to the event San Antonio TX For the 20th consecutive year the Appliance Service Training Institute (ASTI) will present the appliance repair training convention in San Antonio Texas. Appliance repair experts from all over the US will attend the event to enhance their knowledge and learn about i...Continue reading

United Servicers Association upcoming events http://conta.cc/pw8lEG