Fonolo
20 Maud St. M5V 2M5 Toronto, ON, Canada

Calling all Graphic Designers! We're looking for a new recruit for our incredible marketing team. If you have a passion for branding, design, and creating exceptional customer experiences, we want to hear from you. Submit your application: https://hubs.li/H0M8sZN0 #Fonolo #NowHiring #Careers

Need cost-cutting alternatives for your #CallCenter? In this article, we explore everything from new tools and technology to call center overflow and outsourcing tactics. https://hubs.li/H0L_tvZ0... #CCTR #ContactCenter #Fonolo

The world was a different place back in 2008. Obama was newly elected as president, Madonna celebrated her 50th birthday, and hold time was still considered standard in the call center. We've come a long way since then. Cheers to Fonolo and the people who make it great! #LifeAtFonolo #Fonolo #CallCenter #ContactCenter #CCTR #OnHoldWith #OnHold #Anniversary

#CallCenter trends around technology have changed, especially over the past year! Don't get left behind - take note of these exciting new tools and features. Which ones are you looking forward to most? https://hubs.li/H0L08Fx0... #CCTR #ContactCenter #Fonolo #Technology

Are you a #ContentMarketer with a flair for SEO and strategy? We're searching for a skilled individual to head Fonolo's content marketing initiatives. If you think you have what it takes, submit your application here: https://hubs.li/H0M8FXf0 #Fonolo #NowHiring #Careers

Are your agents struggling with low #FCR? Empower them with these 9 essential tips: https://hubs.li/H0KvRfJ0 #KPIs #CCTR #ContactCenter #Metrics

It's #2020 - is your #CallCenter still suffering from overwhelm? The truth is, there's no reason for your agents and customers to suffer from high call volumes. We've got the scoop on how to reduce call spikes and improve your customer experience: https://hubs.li/H0ylbty0

Starting to think the perfect #CallCenter agent doesn't exist? Chances are, you're looking in the wrong places. Never fear! We have your guide to hiring your next superstar agent: https://hubs.li/H0ym6fv0 #Fonolo #ContactCenter #Hiring #HR

Is your #CallCenter struggling with high abandon rates and unhappy customers? We do a deep dive into this common industry metric and explore the best solutions to get your team back on track! Read more here: https://hubs.li/H0ylVTN0 #ContactCenter #Metrics #KPIs #Fonolo

#FlexTime is a great approach for the #ContactCenter that wants to make the most of its agents' productivity! Explore all the benefits of flex time and find out if it's right for your business: https://hubs.li/H0ym6ds0 #CallCenter #Fonolo #Productivity

We asked industry experts how #COVID19 impacted the #ContactCenter industry this year - and their answers will surprise you! We've got the facts you need right here: https://hubs.li/H0yXQ6t0 #CallCenter #Pandemic #IndustryExperts #Fonolo

Do you know how #COVID19 has altered customer perceptions? Find out how this impacts your brand, and how you can use these trends to improve your business: https://hubs.ly/H0ym6k60 #Branding #CustomerService #CX #Fonolo

Saying you have an open-door work policy is easy; making sure that your contact center agents feel comfortable voicing their concerns to management is much more challenging. #ContactCenter managers: do you know what is being left unsaid? Start with these 6 common concerns: https://hubs.li/H0ym6gs0 #CallCenter #Management #Fonolo

Is your #ContactCenter prepared to take on what 2021 has in store? Our team has been hard to bring you our latest report, Contact Center Trends 2021. Inside, you'll find out: Why empathy is the new industry buzzword... The role data security will play in the coming months Where AI will fit in the contact center How our predictions from last year measured up ...and much more! What are you waiting for? Download your free copy here: https://hubs.li/H0B9T050 #CCTRtrends #CallCenter #CX

Amazing news - Fonolo is a finalist in the Customer Contact Central 2020 MVP Awards! Check out our two nominated blogs under the "Contact Center as a Service" category and vote for your favorites. Voting closes tomorrow: https://hubs.li/H0BblHt0

Experts agree: agent satisfaction is the new customer satisfaction! We've got the scoop on why this is the new 'Master KPI' for the #ContactCenter. Check it out: https://hubs.li/H0zcmWX0 #CallCenter #AgentAttrition #COVID19 #Fonolo