Group Elite Communications Inc.
2955 Rue Jules-Brillant H7P 6B2 Laval, QC, Canada

Juanita Coley from Call Center Chronicles sits down with Joel Richardson to discuss what it will take to get back to normal. https://hubs.la/H0JQlYY0

Share your story. Register for Verint Engage21 and then signup to share your story as a speaker on May 19-21. https://hubs.la/H0JLvHP0

The story behind International Women’s Day, and the theme for 2021 https://hubs.ly/H0HWPHM0

"A contact center job either finds you in a moment of need or you find it in a moment of need." Great podcast from Bob Furniss and Amas Tenumah https://hubs.la/H0HFDFS0

Does your WFM application send the "right" schedule data to payroll? Or, do you spend hours of time making it right? Learn more about the consequences of sending the wrong data to payroll. https://hubs.la/H0zV1ZQ0

Think about how each social media platform is used and adapt to it to promote your image and provide exceptional customer service. #millenials #customerservice https://hubs.la/H0zFJ4X0

How will selling call center workforce optimization (WFO) during the pandemic impact your 2021? What do customers really want and how do you get it right? Are you a Verint partner looking for insights and trends? Join us for our partner series finale, "Securing and Delighting Verint WFO Customers in 2021." Our panel includes Donna Fluss of DMG Consulting, Casey George of Verint, and Bill Hawley from Group Elite. Lunch is provided to partners in the US and Canada. Register... today and learn why our experience is your advantage. https://hubs.la/H0zyjZh0 November 20, 2020 1:00 P.M. EST Register for the webinar and lunch today! #WFO #CallCenter #ContactCenter #VerintPartner

Are you making good coaching decisions? Are decisions based on analytics or gut? Great analysis of the Dodger's 2020 World Series Win. https://hubs.la/H0ySD380

Is your WFM solution ready for a mobile app? Your employees will thank you! #WFM https://hubs.la/H0yQY3t0