i3vision

The IVR is a crucial tool for routing calls and collecting data. For customers, it is often an absolute nightmare. It represents a labyrinth of futility where abandonment is the only option. Here are the best practices to improve the customer experience.

i3vision is proud to introduce Taylor Stevenson to the team. Welcome onboard! She will be a part of the customer experience / sales team at i3vision. Taylor will be an asset to our Ontario presence and will bring her unique skills set to our base of customers and new relationships.

At i3vision, we believe in helping our customers manage the constant evolution within the #CustomerExperience industry. Managing this introduces a risk, which we mitigate by bridging the gap between technology and overall business outcome. Talk with one of our experts to learn more on how to improve your CX https://www.i3vision.ca/contact

This playbook gives you a running list of the people you should identify and the tasks you should complete to set yourself up for success in the cloud #contactcenter. Download it today https://www.i3vision.ca/ebook

Welcome in 2021; we did it! Please note that our office will be closed today, except for support emergencies.