Iceberg Consultants

http://www.ithq.qc.ca//classe/article/design-dexperiences/

''Through experience management, business will be better equipped to tap into the undelying 'iceberg' to forge stronger bonds with their customers that lead to long-term preference and loyalty.'' Lewis P. Carbone #lewiscarbone #iceberg

The challenge in guest service in the near future will probably be the humanization of service where a guest still feels like a human being even though he only encounters electronic devices throughout his stay.

Au Banquet de l'Hôtel Nelligan, Marie-Claude a le don de personnaliser le café des formateurs !