ComputerTalk

Wishing a happy Thanksgiving to our American neighbors today!

We're only one day away from our November Slice of ice session! Check out our latest blog to register for it and to read a summary of the October session: http://ow.ly/4UxA50CnlLf

Did you know that ice can integrate with your organization's homegrown CRM system? Check out last week's webinar recording to learn all about ice's CRM integration capabilities and how they can benefit your organization: http://ow.ly/DAPb50Ctwsc

ComputerTalk is proud to be one of the first Microsoft partners to go through the Connected Contact Center for Microsoft Teams Certification Program. Want to know what that means for you? Check out our blog to learn more: https://www.computer-talk.com//ice-and-the-connected-conta

"No one can predict the future, but great customer service never goes out of style." http://ow.ly/4CDu50Cg4Vt

Did you know you can increase efficiency, enhance customer experiences, and even increase profits by integrating your CRM with your ice Contact Center? Register for our next Slice of ice webinar to learn how: http://ow.ly/JIQu50Cg42e

Two weeks until our next Slice of ice webinar! Register to learn how ice integrates with different CRM systems and how a CRM integration can benefit your organization. http://ow.ly/MBGd50CbrMv

Happy Halloween from ComputerTalk!

Upgrade your contact center to ice with Microsoft Teams and handle all interactions within one interface. Ask us how to update: https://www.computer-talk.com/a/upgrade-your-contact-center

ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing https://www.computer-talk.com//computertalk-announces-gene

3 benefits of integrating social media with your contact center. Find out what they are: https://www.computer-talk.com//3-benefits-of-integrating-s

Four strategies to consider as your company works to reshape digital experiences. https://www.fastcompany.com//how-can-brands-fill-the-exper

Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking up on sunscreen, uncovering your barbecue, and buying fireworks, you may forget one other important thing you need to prepare: your contact center. https://www.computer-talk.com//is-your-contact-center-holi

Connect with your customers the way they want. Reach customers where it is most convenient for them whether through voice, video, web chat, social media or other means. https://www.computer-talk.com//ice-contact-center-for-teams

Repost from BC Childrens Hospital Foundation: We learned that it would be challenging for BC Childrens Hospital to run the phone portion to collect donations for the Miracle Weekend telethon this year. The previous phone system required the volunteers who answer the phones to be in the same room, which is not possible right now. We knew we had the answer to help with our remote calling software, so within minutes of sharing the challenge, our executives and employees were ...all stepping up to help with the project. BC Childrens Hospital is such an important part of the community and we are thrilled that we can play a role in supporting this years telethon. - Lindsay Aitken, Sales & Account Owner at ComputerTalk Our friends at Computer Talk Technology Inc. are giving the gift of communication and safety so that our volunteers can safely take phone calls from home during our 33rd Miracle Weekend broadcast on Global TV this Saturday, May 30 from, 7-11 pm. Make a donation by calling our volunteers during the broadcast at 310-BCCH or by visiting miracleweekend.com. #MiracleWeekend

We are excited to announce that we are one of the first Microsoft partners in the process of certifying our solution for Microsoft Teams! "The Connected Contact Center for Microsoft Teams Certification Program to provide customers with the assurance that each participating partners solution has been tested and verified to provide the quality, compatibility and reliability they expect from Microsoft solutions." Read the full announcement:

ComputerTalk does not rely on the Microsoft Teams calling APIs and have customers running Teams contact centers today. Learn how to migrate your call center to ice Contact Center with Microsoft Teams: https://www.computer-talk.com/a/upgrade-your-contact-center

Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be. Read on to learn how you can make the most of your contact center during these uncertain times. https://www.computer-talk.com//how-to-make-the-most-of-you

ComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalks iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo. Download the app to try it out! https://www.computer-talk.com//introducing-computertalk-ne

With ice Contact Center, your employees can manage the entire contact center operations from the safety of their homes. As part of our solution, we are here to help you transition to a remote workforce to ensure a smooth and continuous customer experience. https://www.computer-talk.com//how-computertalk-is-support

The ComputerTalk team is growing and we are looking for exceptional talent in Sales and QA to help organizations modernize their contact centers. Send your resumes to [email protected] to apply!

With endless application integrations, the power of our Microsoft Teams native contact center maximizes contact center functionality. Each ice Contact Center solution is unique, designed and configured to fit your organizational needs.

With endless application integrations, the power of our Teams native contact center maximizes contact center functionality. Each ice Contact Center solution is unique, designed and configured to fit your organizational needs. https://www.computer-talk.com/a/upgrade-your-contact-center

Full-time remote work is the new normalat least for now. Establishing boundarieswith the help of your partner, family, or roommatescan help you adjust. https://www.fastcompany.com//working-from-home-heres-how-t

Customers are using the communication platforms they use in their everyday lives and expect increased customer service when their issues are exposed in public. Have you considered integrating social media with your contact center? https://www.computer-talk.com//3-benefits-of-integrating-s

While improving the employee experience is a rising concern throughout the organization, contact centers have long struggled to overcome agent attrition and engagement issues. https://blog.contactcenterpipeline.com//improving-the-age/

Take your Microsoft investments to the next level. Integrate Microsoft Teams, Dynamics 365, Skype for Business, and Power BI with ice Contact Centers powerful functionalities. See it in action: https://www.computer-talk.com/contact-us/demo-request

Building on the strong foundation set in place in 2019, Microsoft is poised to take Teams to the next level. Check out Kevin Kiellers post "Microsoft Teams: Looking Forward Into 2020" https://www.nojitter.com//microsoft-teams-looking-forward-

Handle all your contact center operations directly within the #MSTeams client. Best of all is that its available today. https://www.computer-talk.com//ice-and-teams-better-togeth

Happy Valentines Day from ComputerTalk!

Utilities & home service organizations can reduce customer wait times, save costs, and increase availability by offering self-service options to modify services, update account information, and pay bills. https://www.computer-talk.com//ind/utilities-home-services

One of the strengths of ice Contact Center has always been the application integration possibilities we offer. Read more to learn about how you can use ice to tie into the Microsoft 365 platform. https://www.computer-talk.com//ice-contact-center-for-micr

Earlier this week, Microsoft announced pre-registration for Microsoft Ignite 2020. ComputerTalks Mackenzie Wilcox writes about her top tips and tricks for attending. https://www.computer-talk.com//microsoft-ignite-10-tips-an

Celebrating Amits 20th anniversary working at ComputerTalk on the 20th day of January in the year 2020 :) Thank you, Amit for 20 years of incredible work and dedication to the company.

Want to see how you can efficiently automate and deliver customer interactions to the right person in your organization? https://www.computer-talk.com/contact-us/demo-request

See your workforces performance in real-time to better manage your team. iceMonitor is a single pane of glass that gives you a view of the entire #cctr. https://www.computer-talk.com//contac/real-time-monitoring

If your New Years Resolution is to follow your artistic dream, you might follow Mandle Cheungs lead. https://nowtoronto.com/music/mandle-philharmonic/

A conversation with the City of Ottawa on how they are adopting and championing Microsoft 365 across the organization #MSIgniteTheTour

Make social media a part of your customer engagement strategy, ensuring all interactions are handled and routed to the best-equipped employee. https://www.computer-talk.com//3-benefits-of-integrating-s

"2020 will bring customer experience into a new decade. The incredible growth in customer centricity weve seen in recent years will only continue to grow over the next decade, giving customers more power and companies more opportunities to grow than ever before." https://www.forbes.com//5-predictions-for-customer-exper/

Looking to migrate your contact center to Microsoft Teams? Look no further https://www.computer-talk.com//ice-and-microsoft-teams-mig

ComputerTalks Product Management Function Owner, Nicole Robinson wrote this post about 7 new and exciting Teams features that were announced at Microsoft Ignite. Check it out: https://www.computer-talk.com//7-new-microsoft-teams-featu

20 ways to create an amazing customer experience In 2020 https://www.forbes.com//20-ways-to-create-an-amazing-cus/

Kicking off the holiday season by wearing ugly Christmas sweaters and hosting a cookie swap!