Chelsea Wall, Customer Service and Business Engagement Specialist
#60, 550 WT Hill Blvd South T1J 4Z8 Lethbridge, AB, Canada

Did you know that the BEST Customer Service experiences start with EMPATHY? Did you also know that we offer (in-person and online) training that teaches your Leadership, Sales and Administrative teams how to use an EMPATHETIC approach with their Customers? Learn more or BOOK A FREE CONSULTATION with one of our Customer Engagement Specialists! https://cxlethbridge.ca/services... #empathy

I want to attract clients that think like me, that act like me, that value what I value... and so the saying goes... "What you put out there, you get back in return"!!! So if you want to work with a Customer Engagement Specialist who:... - loves a good conversation - asks alot of questions - really loves people - is empathetic - has a great sense of humor and will ALWAYS go the extra mile for her clients... you'd outta give me a call! Just putting that out there :)

How many others can agree it took a lot of GRIT to navigate 2020? Can’t wait to see what word will describe 2021! #HappyNewYear2021

Do you have the magic potion to make your Customers fall in love with you? Well, I do! Recipe below It’s 3 simple ingredients: 1) A dash of EMPATHY... 2) A squirt of PATIENCE 3) A hint of CURIOSITY Mix these 3 things together and you have the perfect recipe to build a successful Customer relationship! Oh, but wait... There’s more... You also have to have a TEAM that wants to exceed expectations, that prides themselves in their relationships and that is eager to give this recipe a try! If you don’t have that team, it’s time we talk! I’ll work along side you and your team to make sure this recipe is a good fit and give you the ingredients needed to build the perfect potion to make your Customers fall in love with your business, brand, people AND culture! #customerservice

If your clients hang out at the bus stop, join them... seriously! If you know where your potential clients hang out... join them there! If your potential client takes the bus, go sit on a bus bench and observe them! Listen to their conversations, listen to what they say, how they are acting and feeling and if you're brave enough, start a conversation! If your potential clients hang out in a chat room... join them there!... If your potential clients love coffee... troll coffee shops! If your potential clients hike, ski or swim... you'd better start taking an interest in that too! If your potential clients love beauty... try on some products, check out what's trending and join in on the conversation. The better you know your audience, their likes, dislikes, hobbies, personality and where they hang out, the easier it will be to engage them! #marketing

Lean on your Customers now more than ever! They need you as much as you need them! Covid can not destroy loyal relationships! They may not be able to buy from you now but that does not mean they still can not support you, and it's ok to ask! #cometogether

Let Your Customers Be Your Voice! Customer Experience is about the Customer, but it's also about the Team! When your Leadership, Sales and Administrative Teams are communicating effectively about their Customer Service goals, they are working together to create a Customer Experience Strategy that exceeds your Customers expectations and in turn, increases revenue, your brand awareness and your business growth! Investing in your team and their Customer development is KEY... le...arn more about our workshops, training and coaching! https://cxlethbridge.ca/services

Give your team the tools they need to enhance your Customers Experience with our resources sent directly to your INBOX! It's easy and Free to join!