Lussona Agency

La semaine dernière nous avons eu le plaisir d’offrir une formation sur les caractéristiques des Milléniaux et des Z aux agents de l’organisme Place aux Jeunes en Région afin de leur permettre d’en savoir davantage sur les similitudes/différences de ces deux générations. Combiné à une approche empathique, ces connaissances permettent de mieux comprendre les valeurs qui leur sont chères, mais aussi d’offrir une expérience client personnalisée correspondant aux besoins et désirs spécifiques à chacune d’elles. Le résultat? Une clientèle qui se sent spéciale et devient loyale. Connaissez-vous les particularités de ces deux générations ? Aimeriez-vous suivre cette formation vous aussi? Merci encore Place aux jeunes en région pour cette superbe opportunité! Vous voilà maintenant des experts de ces générations!

These past months have been very challenging for everyone. That is why it is important to take some time to step back and be mindful of the impact this situation has had on us. Like any major life event, it comes with a great wisdom, one of developing our resilience muscle and thriving through darker times. On this special day, be grateful for the things that are going well, use a positive language, be kind to the ones around you, choose wisely how you spend your energy, and ...spend time with loved ones, even if it is virtually. Have a happy & inspiring Thanksgiving everyone! #grateful #inspiration #empathy #humanconnection #thanksgiving2020 #positivepsychology

In an era of social distancing, human experiences are becoming a priority for businesses as they try to navigate through the pandemic and strive to keep their employees connected and engaged. Join Nadia Therrien, Founder of Lussona Agency, this Thursday to learn valuable and free tips on how to enhance your employee experience during these difficult times. Thursday Oct 1st, 2020 Lussona Agency ... Register now: https://us02web.zoom.us//register/WN_JtQFsBpBRU24b9CRNPCNHQ See more

The human experience in the hospitality industry has been profoundly affected by this crisis. Recent research indicates companies focusing on creating a holistic human experience are twice as likely to outperform their peers in revenue growth over a three-year period. strengthen emotional connections, says Dorsey McGlone, Managing Director, Deloitte... This present a great opportunity to strengthen emotional customer journey. If you wish to learn more on how to create a genuine human experience adapted to the new normal, feel free to contact us for a free consultation! #customerexperience #customerexperiencetraining #hospitalitystrong #empathy #newnormal #training #hospitalityindustry

In a period where we are transitioning to a new normal, how is your organization making sure to maintain consistent customer experience??? #customerexperience #newnormal #empathy #workingfromhome

Looking forward to travel again? In the meanwhile, join us tomorrow on this unique webinar where amazing experts will make us dream about 2 beautiful destinations: Los Cabos & Marbella. Stay tune until the end to hear Nadia Luna, Founder of Lussona Agency share some fun tips on how to take care of ourselves during these difficult times as we stroll through Mental Health Awareness Month. See you tomorrow!! ... hashtag #hospitalitystrong #wewilltravelagain #mentalawareness #empathy #customerexperience #loscabos #mabella #montreal https://www.linkedin.com//andresdaniel_spain-mexico-experi

Are you planning to travel more or less once restrictions will be lifted? Let us know below! #travel #airtravel #airports #customerexperience #hotelindustry

More good news for the travel industry! If you love the Caribbean as much as I do, you will be happy to hear that St Kitts & Nevis are reopening their borders in October. Is that destination on your bucket list?? #stayinspired #bordersopening #stkittsandnevis #customerexperiences #wewilltravelagain #hospitalitystrong #travelagain #caribbeantravel #caribbean

Good news for Cancun! Occupancy is expected to reach 60% for September and October, months that are usually slow for the destination. #hospitalitystrong #travelindustry #cancun #customerexperiences #empathy

If you are like me, you might be trying to figure out what your next vacation will look like. Here is some inspiration where 8 travel experts share the trends that will shape the luxury travel of tomorrow. What does travel looks like for you in the future? #travelingagain #newnormal #customerexperience #luxurytravel