Monarch Pediatric Dental Centre
#600 East Tower - 555 West 12th Ave V5Z 3X7 Vancouver, BC, Canada

Dear friends and families, As we transition into the fall season, our team looks forward to seeing you. Please note, we are still taking extra precautions with the presence of COVID-19 in our communities. This means: mandatory masks for all adults, limiting visitors to one guardian for each child, and longer appointments to accommodate our adjusted infection control protocols. Our hours are as follows:... Monday - Thursday 9:15am - 5pm Fridays - Saturdays 8am - 3:45pm Saturday appointments are only available in Burnaby and Surrey. We are closed all long weekends and statutory holidays. Take care, and stay safe.

July 2020 Update: Dear Friends & Families of Monarch, We are pleased to inform you that our Port Moody, and Vancouver locations will be re-opening on July 6, and our Surrey location will be re-opening on July 7th.... Our operating hours for the months of July & August: - Burnaby: 8am - 3:45pm, Monday - Friday - Port Moody: 8am - 3:45pm, Monday - Friday - Surrey: 8am - 3:45pm, Tuesday - Saturday - Vancouver: 8am - 3:45pm, Monday - Friday The health and safety of our patients, their families, and our staff is our #1 priority: - We have reduced bookings to support physical distancing measures. - We are donning additional PPE, installing extra air filtration equipment and are taking extra precautions between every patient, lengthening appointment times. - These safety measures have resulted in a temporary reduction in clinic capacity to 60-70%. Here are some videos of the measures we are taking: - In the Reception: https://www.youtube.com/watch?v=6t6Hx_UxhBk&t=10s - In the Clinic: https://www.youtube.com/watch?v=XlHzCgJjH_U&t=1s If you had an appointment cancelled between March 17 - July and have not yet been rescheduled: - We are prioritizing you, and working hard to contact each and everyone of you to offer you new appointment times. - If your child has an urgent matter, please call us and we will accommodate you as best as possible. If you have an appointment in July onwards that we scheduled prior to the pandemic: - We are reaching out to you on a week-to-week basis to try and offer you your existing (or similar) time slot, but please understand we are trying to be fair and also accommodate over 3 months of cancelled appointments. - You may be offered another time slot in the months ahead if we are unable to keep your original appointment, due to the aforementioned reasons. Most of all, during this difficult time - we hope you all stay healthy and stay safe. Thank you for your patience and understanding. Sincerely, The Monarch Team

Changes to expect for your child's dental visit to Monarch Pediatric Dental

May 28, 2020 Update: We are pleased to let you know that we are announcing a welcome back date of June 1! This next phase of our re-opening coincides with the mandate made by our Provincial Health Officer to expand the dental services being provided.... As with other occupations and businesses, we will be phasing in our services slowly and safely, abiding by all provincial and federal regulations. That is our #1 commitment to you! PLEASE READ THE FOLLOWING: 1. All June appointments scheduled prior to the pandemic have been cancelled to be fair and make room for appointments cancelled from March to May 2. Only our Burnaby office will be open during the month of June (Mon-Fri, 8am-6pm) 3. Dental surgeries under General Anesthesia will be resuming on June 1 4. During this current phase, we are seeing far less patients than we normally do out of an abundance of precaution 5. We have made significant changes to our operations so please be prepared for a change in your routine WHAT IF MY APPOINTMENT BETWEEN MARCH 17-JUNE 30 WAS CANCELLED: We will be contacting you to offer you a rescheduled appointment (we may ask you to delay rescheduling your check-up for another month as the Provincial Health Officer has asked us to prioritize urgent appointments) We will do our best to accommodate the original plans for the appointment o Please understand the planned dental work may change because significant time may have passed o We are not yet rescheduling any appointments that involve nitrous oxide (laughing gas) because the safety of disinfecting the tubing is still being investigated If you are not comfortable rescheduling your appointment yet, we will offer you an option to contact you at a later date WHAT IF MY CHILD IS IN PAIN OR I AM BEING REFERRED FOR URGENT CARE? Please call us and let us know at 604-430-4980 We will make our best efforts to see you in a timely manner Stay safe! Sincerely, The Monarch Team

May 2020 Update: Monarch Pediatric Dental is closed for routine scheduled appointments and general anesthetic surgeries, in accordance to guidelines laid out by our provincial authorities and the College of Dental Surgeons of B.C. We are, however, available to help manage dental emergencies. If your child has a dental emergency, please give us a call at 604-430-4980 and follow the prompts for an emergency. ... We will do our best to help you with advice over the phone, and if needed, in person at our emergency centre in Burnaby. Sincerely, The Monarch Team

Dear Friends & Families of Monarch, Please be advised that we will continue to be closed in April until further notice. Thank you to all our patients for your support and understanding. Please take care of yourselves and your loved ones, stay safe and healthy!... Sincerely, The Monarch Team

Dear Friends & Families of Monarch, Your health and well-being is our top priority. In alignment with today’s direction from the Office of the Provincial Health Officer and the College of Dental Surgeons of BC, Monarch will be postponing all scheduled dental appointments and surgeries until further notice.... As the situation is fluid, we will be closely monitoring and reassessing the situation on a daily basis. If you have a scheduled appointment, please contact us at 604-430-4980 for further direction. We will update you as the situation changes. Please take care of yourselves and your loved ones. Sincerely, The Monarch Team