Customer Service Professionals Network
25 Royal Crest Court L3R9X4 Markham, ON, Canada

Last Chance to register for this complimentary virtual workshop! On November 19th, join CSPN Partner David Singh and ServiceNow's Director of Knowledge Management Lynda King in a wide-ranging discussion on how knowledge management is a not-so-secret tool used to drive remarkable CX improvements. By empowering internal service agents with the right knowledge they are able to understand, access, and share the right information. This interactive workshop will: Share an overv...iew of the Knowledge Management Ecosystem Discuss how to assess an existing knowledge management program Discuss the tactical steps and workflow to consider when optimizing a knowledge management program The session will follow a back and forth Q&A-style format between CSPN David Singh and ServiceNow Lynda King. Participants will also have the opportunity to join break-out sessions to collaborate and discuss peer challenges. Click here to register for this free virtual workshop: http://ow.ly/DI4d50C48Uz #customerexperience #virtuallearning #servicenow #customerservice #knowledgemanagement #customersuccess #digialevent #workshop @servicenow

Thank you Glain Roberts-McCabe @HeyRoundTable @go_roundtable for the engaging exploration of strengthening women positions and your insights on turning every relationship or interaction into opportunities. Amazing Day 2 and we couldn’t have done it without your expertise. To learn more about Glain Roberts-McCabe, you can check her out on her website: www.goroundtable.com Continue the conversation on social media. Use our hashtags #CSPNWIL2020 and #CSPN2020 and follow us at @m...ycspn. #virtualsummit #womeninleadership #events #toronto #professionaldevelopment #digitallearning #virtualevent #customerexperience #womenempowement #awards

Day 2 of our Women in Leadership Summit! We are excited to present more engaging workshops and connect leaders with other like-minded leaders who share a passion for professional development. Today’s Agenda... - 10:00AM 11:00AM EST Skill-Builder Workshop -Leading for Tomorrow: Bringing Core Values to Life Speaker: Corey Atkinson, VP of Strategic Learning & Development, CSPN - 12:00PM 1:30PM EST Skill-Builder Workshop - Breaking Barriers: Eliminate Your Blindspots and Accelerate Your Career Speaker: Glain Roberts-McCabe, CEO, The Roundtable - 2:30PM 3:30PM EST Networking Workshop - Women in Sales Facilitated by Jenna Flores, Account & Community Manager, CSPN Continue the conversation on social media. Use our hashtags #CSPNWIL2020 and #CSPN2020 and follow us at @mycspn. #virtualsummit #womeninleadership #events #toronto #professionaldevelopment #digitallearning #virtualevent #customerexperience #womenempowement #awards

Thank you Barbara Devine @impactandperformance for the many takeaways on personal branding and for sharing your day with us at our Women in Leadership Summit. To learn more about Barbara Devine, you can check her out on her website: https://impactandperformance.com/ Continue the conversation on social media. Use our hashtags #CSPNWIL2020 and #CSPN2020 and follow us at @mycspn.... #virtualsummit #womeninleadership #events #toronto #professionaldevelopment #digitallearning #virtualevent #customerexperience #womenempowement #awards

CSPN’s Women in Leadership Summit goes LIVE in 1 hour! We are ready to learn and connect! Today’s Agenda - LIVE... Event Welcome Video with Jessica Cryer, Managing Partner, CSPN - 1:00PM - 2:30PM EST Skill Builder Workshop - Personal Branding - Know Where Your Power Lies Barbara Devine, Personal Branding and Business Coach See you all there! Continue the conversation on social media. Use our hashtags #CSPNWIL2020 and #CSPN2020 and follow us at @mycspn. #virtualsummit #womeninleadership #events #toronto #professionaldevelopment #digitallearning #virtualevent #customerexperience #womenempowement #awards