PH1

On June 3 we’re talking about #CX of #tourism & #hospitality as they recover from #COVID19. Rebuilding trust will be critical. How will destinations + businesses do that? The free virtual event will feature two panels starting at 3pm PT on June 3: Tourism Panel - Alexandra Dagg from Airbnb... - Oliver Martin from Twenty31 Consulting Inc. - Sarah Khan, freelance travel writer for The New York Times & Condé Nast Hospitality Panel - Karri Green-Schuermans from Chambar Restaurant & Foodcoalition.ca - Nate Sabine from Blueprint Events - Kate Dingwall, freelance food & spirits writer for Forbes & Eater This event is part of the Customer Experience Challenges series promoting free resources to businesses in this time of crisis. If you can’t attend we’ll send you the recording if you've registered. #customerexperience https://www.eventbrite.com/e/covid-19-how-tourism-hospitali

3 Lessons from innovators to help your organisation become adaptive and resilient in this time of crisis. -> Read them here: https://medium.com//becoming-an-adaptive-resilient-organiz Thank you to Sharon Davies (Young Enterprise), Zahra Ebrahim (COVID Toronto App), Duane Elverum (CityStudio), Angele Beausoleil (Rotman @ U of Toronto) for your time and amazing insights.... PH1 Research Inc. has spent the last two months researching the impact of #COVID19 on the #customerexperience & #employeexperience as part of an initiative to distribute free resources. Join us for a webinar on June 17 where we'll discuss these lessons with guest speakers.

Our research has found that orgs in Europe, Canada, and US reacted very differently to COVID-19. Canadians were the only ones who expected it to have a high impact. Read the full findings from our Phase 1 research below. For Phase 2 we want to speak to more orgs impacted by the health concerns and economic fall-out. Your input will help others navigate these tough times. Phase 3 will be a series of educational events. To date we have announced ones for Education, Tourism, as ...well as about preparing for a potential 2nd wave of COVID expected this Fall. https://medium.com//ph1s-research-initiative-to-improve-th #covid19 #customerexperience #employeeexperience #CX #servicedesign

In this #COVID19 emergency, all public and private sector orgs are focused on delivering impact. Join us on Apr 16 to learn strategies and lessons from Annie O'Leary (Sick Kids), Ayush Kumar (Me to We - part of WE Day), Patrick Keenan (Google's Sidewalk Labs), Derek Vaz (DVXD, agency focused on social value). Free webinar at 3pm PT / 6pm ET. https://www.eventbrite.com/e/how-to-create-a-customer-exper #socialimpact #customerexperience #cx #ux #corporatesocialresponsibility #highereducation #charitysector #technology #ecommerce #agency

On March 18 learn how to "Design the right CX for your customers & organisation" from two fantastic panels of experts. - Panel 1 (Designers' perspective): Justin Tan (Turtle Design) & Nina Blagojevic (DDB) & Jane Vita (Digitalist) - Panel 2 (Business' perspective): Rebecca Boxall (Native Shoes) & Selma Zafar (Best Buy) & Aaron Brady (Pacific Blue Cross) & Ciaran Acford (Rocky Mountaineer) https://www.eventbrite.com/e/designing-the-right-cx-for-you ... #customerexperience #CX #productdesign

Highlight from 2019: Speaking to 200 teens about #innovation & #designthinking ... oh and the premier of BC joined us on stage https://youtu.be/jg_O336XiVo #reframe the question + #challenge your path + #prototype your life

"How your team and organisation can prioritize being customer-centric" comes to Vancouver on Oct 2. Lessons from YVR Airport, Saje, BCAA & Evo, Clio. Learn strategies and tips from Reg Krake, Kerry Stewart, John Mullane MBA, CPA, CMA, Dilan Ustek Info & tickets: https://www.eventbrite.com/e/how-your-team-and-organisation #vancouver #customerexperience #cx #ux

https://youtu.be/UKjvgChBUEk Video from last night's event: This panel features CX insights about how to become an organisation that makes customer experience a priority from industry-leading businesses: - Hootsuite: Saas and Social Media... - Aritzia: Fashion and eCommerce - Vision Critical: Research & Research Technology Customer Experience Challenges February 26, 2019 Hosted at Hootsuite HQ1 in Vancouver http://cxchallenges.com @cxchallenges Esteban Contreras Senior Director of Product Management Hootsuite Connor Lowe Director of Digital Experience Aritzia Robert Hein Senior Manager of Customer Experience Vision Critical

We often are hired to help align teams and create a customer-centric strategy -- employee turnover is a big reason why. Orgs have a hard time retaining and that manifests itself as some employees lacking a sense of ownership or unified vision. Innovation workshops are a fantastic way to build alignment, pride, excitement across the org. These two day sessions help your employees, customers, and competitive ability.

On Sep 19 learn how Canucks Sports & Entertainment (CSE), Best Buy Canada and leverage data to improve their marketing ROI. Event is 50% sold out and presentations start at 5:30pm The Vancouver Club. Learn from Kevin Kinghorn, Michael Aagaard, Matt St.John, Krista Brown. Ticket includes a light dinner as well a room packed of city's top marketers. More info: https://bcama.com//growth-marketing-optimization-experime/ ---... It has been a wonderful year leading the Thought Leadership program for the BCAMA. This will unfortunately be the last event that PH1 will be leading due to our own growing business. Thank you Lauren Isaacson and Andrew Sharpe for inviting us to take over hashtag#bcamaTLS 15 months ago. hashtag#marketing hashtag#innovation hashtag#thoughtleadership See more

Brand Experiences That Change People’s Lives: Join execs from Aritzia, Critical Mass, Engine Digital, Powershifter who will highlight the opportunity that brands have to redefine their relationship with consumers https://bcama.com/e/brand-experiences-change-peoples-lives/

PH1 interviewed Aritzia's VP Marketing last month and Sally Parrott sees digital opening new forms of meaningful relationships with consumers. She's one of 4 amazing speakers we have on May 23 for the next BCAMA Thought Leadership event: Brand Experiences That Change People's Lives https://bcama.com/create-meaningful-brand-experiences-an-i/

Ultimately, Innovation is not a technological problem, it’s an adoption problem. That means that the greatest solution hardware, campaign, product, back office processes, or otherwise can fail if consumers decide not to adopt. Learn how we use CX research to innovate organizations in this article.