Service Power Consulting

With 2019 right on our doorsteps, resolutions abound. The desire to review and revise is at it's peak at this time of the year, and Service BDC's are an awesome place to start! This calibration article and template will help you have peace of mind that your team is delivering consistent and correct messages to your customers, OR it will give you a clear jumping off point to create action plans for each team member. Let's make 2019 one for the record books! #training #coaching #planning #maintenance #tip #template #servicebdc #servicedesk #appointmentcoordinator https://servicepowerconsulting.com/4-huge-reasons-why-you-/

How well does your Service BDC sell your Service department compared to your competition? There are SO many benefits to your customers when they come to your dealership! Make sure your staff understands WHY and can effectively communicate that to your customer base! http://servicepowerconsulting.com/building-value-in-your-s/

Service BDC's can get frustrated when trying to recommend maintenance on vehicles with an Oil Life Monitor or Maintenance Minder system. While these systems provide a lot of insight to both the customer and the dealer, they present an objection that is easy for the customer to present, but leaves a lot of Appointment Coordinators feel like there is nothing they can do to overcome it. Here is my two cents on how you can come up with a plan to help your staff be more successful at getting these vehicles in to the shop on a regular basis! http://servicepowerconsulting.com/5-strategies-to-help-you/