Service First Training & Consulting

Attention Pictou County and Surrounding Areas!! Workplace Education Programs start the week of September 21! ON-LINE training from the comfort of your office or home. Training funded by the Government of Nova Scotia, Department of Labour and Advanced Education. ... Classes will use Zoom technology. Easy set up for participants. Courses are 10 weeks, 4 hours each class. To register go to the website links at end of the course description. Essential Skills in Human Resources For supervisors, managers, business owners, or those who have human resource responsibilities in any type of operation. The course will cover these topics Staffing Strategy - Identifying your HR needs for now and for the future Job Descriptions -Templates and tips. You will create a job description for a position in your organization Hiring Process - Designing job postings. Interview questions. How to select the right candidate. Performance Management System - Goal setting, appraisals, discipline, termination, exit interviews Human Resource Best Practices o Personnel files o Employee orientation at hire o Policies and procedures o Training and development Creating an Employee - Friendly Work Culture Succession planning - Being prepared And more! Starts Monday, September 21 Time: 8:30am -12:30pm, 10 weeks online using Zoom Register Today! http://noblbusinessskills.ca//essential-skills-in-human-/ Customer Service Excellence For frontline staff, managers, operators, owners. This program is for community organizations and businesses of all sectors. The course will cover these topics Who is your customer? Creating your customer profile Building a superior customer service culture Identifying moments of truth Service standards, surveys and evaluations. Navigating difficult customer situations -7 types of difficult customers Phrases to use and avoid in customer service. Email techniques for effective communication with customers Customer service strategies for across the generations. And more! Starts Monday, September 21 Time: 5:30am - 9:30pm, 10 weeks online using Zoom This program will be delivered online using Zoom. Register Today! http://noblbusinessskills.ca//customer-service-excellence/ To qualify, participants must be employed or self-employed in Nova Scotia, and must confirm how they will use the skills in their work / business. Programs are at no cost to the participant. A certificate from the Department of Labour and Advanced Education is awarded at the successful completion of the program. Programs are sponsored by the Department of Labour and Advanced Education, Workplace Education in partnership with NOBL /CBDC.

A powerful message for all of us today.

In this world of making a difference, being the best, self fulfilling, being number 1 maybe we need to set back and look at this statement and start our day differently. This comes from Tiny Budda.

An excellent article to ponder on this Sunday and start considering tomorrow on Monday. Have a great day.

https://www.inc.com//leadership-skills-managers-covid-19.h