SNAP Business Solutions

Essential Steps in Service Recovery. Whether you are a new business or have been open for years, you are bound to come across an unhappy customer. Understanding what happened and and finding a solution is not your only responsibility. Creating a guideline and training your staff will empower them to anticipate customer disappointment before it happens, respond in a timely manner when it does, and be able to make good decisions on behalf of your company at all times. ... With the right skills and a little bit of training, your company can come out stronger on the other end. Plan your Customer Service Workshop with SNAP Business Solutions now! #customerservicerecovery #smallbusinessconsulting #smallbusiness #strategiesforsmallbusinesses #customerservicetraining #customerexperiencematters #halifaxchamberofcommerce #snapbusinesssolutions

Marketing is the key to success for any business and here are some budget friendly ways for small businesses to compete in today's world. Offer customer loyalty and referral programs. Create memorable social media content. Use a side-walk sign.... Attend local networking events. Take advantage of Facebook's free ad credits. Offer free information on social media. Market to existing customers. Brand your vehicle. Register with Google My Business. Contribute an article to an industry magazine. These marketing strategies do not cost much but they can be highly effective in promoting your business. #smallbusinessstrategies #novascotiabusiness #businessconsulting #lowbudgetmarketingtips #halifaxchamberofcommerce #smallbusinesssuport #businesstips

Always over-deliver! Make a long-term investment with each customer interaction by surprising them with something unexpected, wowing them with your expertise and care, and follow up with a personal phone call after the sale is done. By delivering a great experience to your customers you've invested in word-of-mouth referrals, repetitive business, and glowing reviews. ... #customerexperience #smallbusinesssupport #strategicplanning #halifaxchamberofcommerce #novascotiabusinesses #businessconsulting #increasesalestoday

Whether you are an independent salon owner, own a local café, or a freelance photographer, a great website is essential for your company's success. Here are the first steps to get you started: Obtain a domain name and select a secure hosting company with tech support. Display a clear and concise description of your business with memorable images.... Optimize your website for search engines. Create and publish interesting and relevant content. Analyze and optimize It doesn't have to be complicated. And Snap Business Solutions can help you out! We can provide consulting services to develop your plan or create the site for you. #smallbusinesssolutions #halifaxbusiness #smallbusinesssupport #novascotiasmallbusiness #businessconsulting #websitedesignservices #smallbusinesswebsite

A great way to create some holiday buzz is to partner with local neighbourhood businesses! Here are a couple of ideas: Have a draw for customers who like, share, and comment on your social media (and the businesses that you've partnered with.... Offer a "gift with purchase" that is from your neighbourhood business partner. It introduces your products to their customers and their products to your customers. Create a gift package that includes a haircut, coffee gift card, and tanning session. This includes three local businesses. By partnering with your neighbourhood local businesses, you all benefit from each other's customer list and support your area. It's a win-win!! #supportlocal #holidaybusinesstips #novascotiabusinesses #businessconsulting #halifaxsmallbusiness #halifaxchamberofcommerce

Never stop learning! Continuing to develop your skills whether online or in-person is crucial during your professional career. I took advantage of some of the Courses being offered by the Cosmetology Association of Nova Scotia and Halifax Chamber of Commerce during COVID-19 and I just completed "Financial Management". It was such a useful course for both my own business and for coaching my customers with theirs. ... If you have not already done so, check out some of the certificate programs offered by your Associations, your industry, or your Government Department of Continuing Education. Thank you April Stroink, Money Coach! I thoroughly enjoyed spending the past 12 weeks with you and all the other wonderful women in business. #themoneycoach #smallbusinessconsulting #onlineeducation #certificatation #halifaxbusinesses Jocelyn Anne Melanson

Policies and Procedures keep small businesses and staff aligned and can also save you time and money. Here is a quick checklist to help you determine what may be missing from your business. We have up to date policies & procedures... We have a personnel file for each staff member We meet Health & Safety We have a solid inventory process We use guidelines for consistent interviews We have job descriptions for each role We have a Team Handbook for onboarding staff If you are not able to answer "yes" to all of these statements, you may need help. SNAP Business Solutions can provide you with customizable templates, or create them for you. Check out our website in the link to learn more.

Discover your Why and you’ll find your purpose! Read about how I discovered my why while collaborating with a fellow Consultant in my upcoming blog. Visit my website with the link in the bio to sign up for my newsletter for my Blog, Business advice, and special promotions! ... #discoveryourwhy #smallbusinessconsultant #halifaxbusinesses #businessnovascotia @hfxchamber #localbusinesses #womeninbusinesscanada #womemsupportingwomen

Do you find yourself constantly changing your inventory processes, writing new interview questions for each new hire, training a staff member only to find out they were shown another process by a teammate, or are you losing track of staff information such as increases, rewards, or meeting notes? Having clearly written systems and processes to follow saves valuable time in every business. It keeps everyone aligned and creates consistency throughout all levels of your company. ... If you are missing any pieces from this list, we're here to help. Fill out the needs assessment questionnaire on our website and receive a complimentary 25-minute consultation. https://snapbusinesssolutions.ca/contact-us #hfxchamber #policiesandprocedures #halifaxsmallbusiness #cosmetologyassociationofns #needsassessment

What's your pricing strategy? Many businesses struggle with pricing their services or products. Finding that balance between making a fair profit and not pricing yourself outside of the market can be difficult. You need to determine your break-even point, understand what the market can bear, and then find your sweet spot by asking yourself where your services and products fit within that range.... SNAP Business Solutions can guide you through a series of strategies to help you determine your best pricing model. Contact https://snapbusinesssolutions.ca/contact-us to find out more! #pricingstrategy #smallbusinessowners #novascotiasalons #novascotiaspas #halifaxbusinesses #hfxchamber

Do you support local? Here are some of the benefits of choosing SNAP Business Solutions for your Small Business needs: Reliable & flexible scheduling... In-depth knowledge of the local market Over 35 years of practical experience Personalized coaching and services Quality and value-added experience But most of all, you will be supporting a small local business whose mission is to support small local businesses.

Happy Canada Day! Enjoy a well earned day of celebrations with your family and friends! We are blessed to live in such a great Country! Stay safe everyone!... #novascotiabusiness #smallbusinesshalifax #canadaday2020 #halifaxsmallbusiness #hfxchamber @hfxchamber

Happy Father’s Day to all the busy Dads out there from SNAP Business Solutions! #halifaxbusiness #novascotiabusiness #fathersday #novascotiadads #halifaxlocal #celebratedads

I’m a huge advocate of Continuing Education. Spending time devoted to learning has a positive effect on both your career and your lifestyle. I’ve just completed Social Media Marketing Levels 1 & 2 with Alpha Social Media Inc. Amazing content, delivery, and hands-on experience from one of the most knowledgeable trainers I’ve ever had! So don’t wait! Set a goal to learn something new this year and build your confidence along with your career. ... #neverstoplearning #halifaxsocialmedia #professionaldevelopmenttraining #marketingforsmallbusiness

Wishing all the small businesses out there much success as they reopen their doors after almost three months. As we head into the weekend, let’s all be safe, conscientious, and kind. #smallbusinesssupport #novascotiasmallbusiness #shoplocal #smallbusinessowner #halifaxbusiness @hfxchamber @cosmetologyassociationofns

I would like to say thank you to the Halifax Chamber of Commerce for featuring my consulting business in their #hfxNewNormal series. I’m thrilled to be a part of such a supportive and rewarding business group.

Nova Scotia Business Inc. has created a directory of Independent Consultants from across the province to address your immediate business challenges as a result of COVID-19. I am pleased that SNAP Business Solution is on this list. (Just put snap in the keyword tab to take you to my listing). Let’s begin with an assessment of your business needs and create a customized strategic action plan that will provide you with the step by step process to move you from the reopening stage to continuity and beyond.

Whatever the size of your business, it is important to keep accurate and up-to-date HR records for each employee both for legal requirements and for your own HR purposes. Basic Practices should include: Employee Info & Contact Details Employee Contract/Job Description... Payroll/Compensation Details Vacation/Leaves/WCB forms Best Practices should also include: Benefits Details Performance Evaluations Training/Development Awards/Recognition To receive a free Human Resource Personnel Check List for your Business, please subscribe to SNAP Business Solutions' newsletter in the "Contact Us" section of our website. https://snapbusinesssolutions.ca/contact-us

Business Blue Print Planning: One of the most valuable pieces of advice I received was during a Financial Management Course with April Stroink, Money Coach through the Halifax Chamber of Commerce. Keep a Crisis Journal for your business! Document your feelings, hurdles, concerns, plans, expenses, and successes as you move through COVID-19. This will be your blue print for any future crisis in your business. ... Best practice contingency planning!

This is so powerful! One of the best descriptions of human behaviour I’ve heard in a while. Leaders must lead with a strong vision that is embraced by their team - a shared goal strengthens your culture. What is your why? ... #sharedculture #smallbusinesstips #strategicplanning #novascotiasmallbusiness #hfxbusiness

Many #smallbusinesses have increased their #socialmedia presence during COVID-19. This will continue to be a valuable way of reaching customers. Keeping track of your social media accounts, scheduling posts and creating content requires a lot of juggling from one platform to another. There are tools to simplify this process for you. SNAP Business Solutions uses Hootsuite. What Social Media Managing tool are you using in your business?

Ensure the strategic decisions you make during COVID-19 continuity planning are not reactive. Using the 10-10-10 Rule (by author Suzy Welch) helps you make smart decisions that you’ll still be happy with in 10 years. Ask yourself these three questions:... What are the consequences of my decision in... >10 minutes? >10 months? >10 years? Implementing this process for your strategic decisions makes you look past present circumstances and consider long-term consequences. #smallbusinesstips #strategicplanning #continuityplan #novascotiasmallbusiness #businesscoach #halifaxsmallbusiness @hfxchamber