Syer Hospitality Group

Syer Covid Video Series #6 Tip: Managing your customer’s perception of their experience from you should be the top priority of your company. https://youtu.be/q-BbFNQ5Tww

Tip: Your short term personalized actions will have a long term impact on your customer’s loyalty, advocacy and share of wallet. https://youtu.be/kt35NbQrvcM

Tip: Remember to build emotional engagement into your service interactions in order to differentiate your brand.

Tip: Always consider the experience from your customer's perspective prior to setting policy and procedures.

Tip: Put your customer’s needs at the epicenter of every interaction.