Tek Biz Coach
6 Rice Street

Is your 263 warranty account growing, stale or aging rapidly? Are you experiencing a high percentage of returned claims resulting in delayed payment due to re-submission? Are you experiencing a high percentage of rejected claims resulting in denied claims payment?... Are you struggling to get unusual and awkward claims processed and paid? Are you struggling to make your warranty cash flow seamless? Have you been audited recently and need to mount an appeal? Are you up to date and compliant with Recall campaigns? If any or all of these are true you must consider calling us NOW!!!

Tim's Top Tips on Parts Support Four Important Goals of Parts Support 1. Maintain as small an inventory as reasonably possible to minimize capital investment without compromising service. ... 2. Keep the inventory moving by maintaining a high number of turns to reduce facility’s space requirements, keep inventory fresh and improve operating efficiency. 3. Set and attain high availability standards by establishing an intelligent carefully focused inventory size and parts mix to ensure that parts are available when needed 4. Minimize administrative workload on parts personnel by reducing paperwork and automating routine repetitive operations.

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Getting the mobile studio background setup so I can start doing Tim’s Top Tips videos

Online Remote Warranty Claims Processing & Management Warranty receivables are a challenge for most automotive retailers as they require a significant amount of effort, time and investment with potential risk of non-payment for marginal profit returns. Add to this the challenge of recruiting, hiring, training and retaining skilled, experienced and qualified personnel or in most cases non-qualified or minimally experienced personnel leads to compounding challenges of appropri...Continue reading

Recipe for Success or Failure? You Decide! Fixed Operations Core Analysis in a small Japanese franchise in rural Near North Ontario based on two weeks of observation, personnel interviews and experiential learning My Business Philosophy: ...Continue reading

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Tim's Top Tips on Key Behaviours of High Performance Team Leaders Great Team Leaders provide positive constructive actionable feedback that helps their team members improve their performance. Great Team Leaders do not "micromanage" their teams work by getting involved in the day to day or hour to hour details that should be handled at other levels.... Great Team Leaders shows consideration for their team members as people first. Great Team Leader’s actions demonstrate that they value the unique perspective, skills, abilities and experience that each team member brings to the team, even if it is different from their own. Great Team Leaders keep the team focussed on top priority results and deliverables. Great Team Leaders regularly share specific and relevant information from higher level and senior leaders. Great Team Leaders have meaningful discussions with each individual team member about career development every six months or less. Great Team Leaders communicates clear goals to their teams and review them in a consistent disciplined manner. Great Team Leaders possess the requisite technical expertise required to effectively manage their teams. Great Team Leaders receive commendations from their teams as well as referrals to other potential team members. Great Team Leaders receive approval of their overall performance and usually have happy and satisfied team members. Great Team Leaders are open and receptive to comments, feedback and recommendations about their overall performance.