Upstream Works Software Ltd.
7777 Weston Road L4L 0G9 Woodbridge, ON, Canada

Happy Holidays from everyone at Upstream Works! Wishing our partners and customers a wonderful holiday season and a joyful New Year! #happyholidays #newyear #holidayseason #herewecome2021

We are excited to announce enhancements to Upstream Works Assist knowledge management! New features enable richer, contextual guidance and effortless engagements. Learn more: bit.ly/370LEcD #announcement #knowledgemanagement #customerexperience #digitalworkers #customerjourneymanagement #selfservice

We are excited to introduce you to the Upstream Works Desktop for digital workers! Designed to unify customer interactions through the entire organization, from the contact center to the back office, the desktop will streamline operations and elevate CX. https://bit.ly/3qEgijG #digitalworkers #customerexperience #contactcenter #backofficeoperations #streamlined #customerinteraction #unified

As we approach 2021, Digital CX is becoming more important as customer expectations continue to change. Learn more about The Accelerated Need for Digital CX in 2021 in our latest insight report. https://bit.ly/2Vrl45x #digitaltransformation #customerexperience #cxtransformation #report #dataandanalytics #AI #covid19insights #selfservice #customerengagement

What is your contact center doing to prepare for 2021? As the pandemic continues, customer expectations have changed, and businesses have had to adjust their daily operations. Prepare for 2021 by truly understanding how COVID-19 has impacted customers and the businesses they interact with in our free Strategic Insight Series Pandemic Implications for CX and the Contact Center. Thank you Jon Arnold, for sharing your insights with us! https://bit.ly/2UzZRpF #report #covid19impacts #covid19solutions #contactcentersolution #customerjourney #customerinteraction #digitaltransformationstrategy #cxstrategy #futureofcx

Holiday celebrations look a little different this year. We hope our valued team members enjoy this gift package as a small token to show our appreciation for all your hard work. #happyholidays #workhardplayhard #thankyou

We are happy to announce Upstream Works for Finesse (UWF) V4.2! This new release offers enhanced Universal Queue support using Cisco's Media Routing Peripheral Gateway (MR PG), enabling organizations to optimize omnichannel routing for improved #CX and operations: https://bit.ly/3kDwiyS #omnichannelcontactcenter #contactcentersoftware #announcement #customerjourney #customerexperience #ciscopartner

How has your business been impacted by Covid-19? Our e-book dives into the Pandemic Implications for CX and the Contact Center and how businesses can prepare for 2021. Download it here: https://bit.ly/366d3JL #ebook #covid19solutions #covid19business #customerexperience #customerinteraction #digitaltransformationstrategy #cxstrategy #futureofcx #cxtrends

The Upstream Works team was amazed and intrigued by the virtual performance from Beyond Mental Borders. Thank you to the mind-reading duo, Shelby and Armand for their incredible live stunts that connected our minds to theirs. It was a great team bonding experience! #teambonding #virtualexperience

We are happy to announce that Upstream Works has been recognized for our innovative and dynamic contact center solutions with an #Innovation Award from TMCnet. Learn more about how we're helping to transform #CX: https://bit.ly/3kzkNc1 #innovationaward #recognition

Happy #CXDay2020 to our CX community and leaders! We're celebrating our customers and partners who make great experiences happen - every day. Thank you from the Upstream Works team! Learn more about our CX solutions here: https://bit.ly/3dfKfQZ #CXDAY #CXPA #WHATISCX #omnichannelcontactcenter #customerexperiencemanagement #cxtransformation

The Upstream Works team had the pleasure of hearing from award-winning journalist and best-selling author, Dan Gardner. He spoke to us about Risk Management and Forecasting and taught us valuable lessons on how our minds work when we face uncertainty. Thank you for the great session, Dan! #riskmanagement

How does contact center agent happiness go hand-in-hand with customer satisfaction? When agents are engaged and supported to perform their best, it will positively impact CX and the bottom line. Read our latest blog post that explores 5 ways to keep contact center agents engaged for lower turnover rates and better customer loyalty: https://bit.ly/2YU2Xr3 #customerexperiencemanagement #agentsuccess #agentengagement #cxtransformation #contactcenteragent #omnichannelcontactcentersoftware #CXagent #blogpost

Upstream Works went on another adventure! The year was 2037 and a routine mission to the moon went awry and it was up to Upstreamers to save the day! Thank you Moniker for this fun game that helped us practice our survival skills. It was a great team-building exercise! #teambuilding #upstreamworks #MissionComplete

A sense of humanity and empathy from contact center agents can make all the difference between good and excellent CX - especially as digital channels and AI become more prevalent. Read our latest post on bringing the human touch to contact center CX: https://bit.ly/2Cii3yJ #omnichannelcontactcenter #customerjourney #customerexperience #CXdigitalchannels #artificialintelligence #contactcenteragent #emotionalintelligence #customercentricity

Today, the Upstream Works team was challenged to solve a murder! Our first Virtual Murder Mystery, Love in the First Degree, took us back to 1987 where we discussed, cross-examined, and interrogated suspects to figure out the murderer and their motive. Thank you to the team at Moniker for their awesome role-playing and engaging storyline. We had a blast! #virtualevent #murdermystery #teamcollaboration #teambuilding #workfromhome #virtualexperience

Upstream Works is proud to be recognized by the Contact Center Technology Awards for our innovative solutions and dedication to improve the customer experience. Thank you TMCnet for the award! Read on: https://bit.ly/2ON4WrG #award #recognition #contactcenter #omnichannel #innovation #customerjourney #customerexperience #agentexperience #CXinnovation

The Upstream Works team is staying active and energized while working from home! Our UpBeat Monday Morning stretches are led by gymnastics instructor and professional circus performer Billy Murray, who guides us in short stretches to get our bodies moving. We're ready to take on the week ahead! #workfromhome #UpBeatVirtualActivities #teamstretches

Scott Kress of Summit Team Building spent some time (virtually) with the Upstream Works team to take us through his journey to the South Pole. In the process, we all learned how to live life outrageously and truly become high performers. Thank you, Scott, for inspiring us! #teambuilding #leadership #inspirational #highperforming #achievetheoutrageous

We had an awesome team-building exercise today with Upstream Works' first treasure hunt! The teams got together to look for clues and find missing treasures around the office! Thanks to everyone who participated and congrats to the winners who won a free lunch!

Upstream Works' team including Lee, Manuella and Kevin attended Cisco Live Barcelona 2020! A great turnout at the event - thanks to everyone including our friends from Natilik and Cisco for dropping by our booth at the Cisco Partner Village to see UWF demos and discuss how we make the ultimate CX and AX engagements possible. #CLEUR #customerjourney #omnichannel #customerexperience #contactcentersolution #ciscopartner #solutionsplus #agentexperience #customerengagement #CXforEveryone