Utilities Kingston
85 Lappan's Lane Kingston, ON, Canada

Know your electricity provider, so you know who to call in the event of a power outage or other electricity emergency. Always call and never use email or social media to report a utility emergency. In the event of a power outage or electrical emergency: - Utilities Kingston customers check https://UtilitiesKingston.com/Outages or call 613-546-1181 anytime. - Hydro One customers check www.hydroone.com/StormCenter or call 1-800-434-1235. ... - Eastern Ontario Power customers call 1-844-601-9473. Utilities Kingston’s electricity customers are in Central Kingston, Barriefield and CFB Kingston. To see if you are in Utilities Kingston’s service area, use the address look-up at https://utilitieskingston.com/Corporate/AboutUs/ServiceAreas Learn more: https://bit.ly/3krI8vh

Concerned customers have alerted us about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances. We assure our customers that we are not affiliated with these companies and are not partnering with them. Learn what to do if you receive a suspicious call or visit to your home: https://bit.ly/3lEj71f

As winter approaches and more gas-fueled appliances are in use, do you know what to do if you suspect a gas leak? An odourant is added to natural gas so that you can smell it, in case of a gas leak. This compound mercaptan has a strong ‘rotten egg’ smell that helps keep you safe. If you don’t have a sense of smell, it’s important to install a natural gas alarm in your home, in accordance with manufacturer directions. ... If you are inside and smell gas or hear hissing, leave immediately. Do not do anything that could create a spark don’t switch a light on or off, and don’t use cell phones or lighters, for example. If you are outside, clear the area and do not use lighters or start vehicles. Call 9-1-1 when you are safe. For more details on natural gas and its safe use, see: https://utilitieskingston.com/Gas/Safety https://utilitieskingston.com/Gas/Safety/LeaksAndOdours https://utilitieskingston.com/Gas/Safety/CarbonMonoxide

Our hydro crews are in Bancroft, to assist Hydro One with restoring power, after this weekend’s severe wind storm. Thanks to Chris, Julien, Tyler, Kyle, Anthony and Matt for answering the call to help our neighbours and industry partner! Nov 19: Here’s an update from our hydro crews, who were then assisting Hydro One with power restoration in the Tweed area. In the last three photos, they’re installing a new pole, south of HWY 7, near Black Creek Road. We look forward to welcoming you back soon!

Sewer overflows are a historical problem we are committed to improving. We are proud of our continued work to reduce overflows, including this recent sewer work on Earl Street. This improvement will reduce combined sewer overflows into Lake Ontario at William Street. It’s the sewer overflow location that overflows with the greatest frequency in our city. The work involves upsizing the 200 mm sewer pipe leading from the combined sewer overflow (CSO) tank on Earl Street to the ...Harbourfront Trunk Sewer. This larger 300 mm pipe will improve hydraulics and better convey wastewater from the CSO tank to the trunk sewer. A sewer overflow is when sewage from the sanitary and combined collection systems overflows to the environment. It is often a result of the sewers being too full. Watch this video: https://youtu.be/IIDZTwL7q-s to learn more about the problem and how Utilities Kingston is addressing it. We also offer real-time sewer overflow notifications to help you make a better-informed decision about recreational water use, at https://utilitieskingston.com/Wastewater/SewerOverflow/Map Photos by Kingston’s Paul Wash.

***Nov. 16 update: Our crews restored three outages yesterday: * 14-minute outage in Belle Park, three customers affected, due to lines in tree * 16-minute outage on Albert Street, 32 customers affected, due to downed tree * Two-minute outage in the downtown area, 1,206 customers affected, due to electric arcing... Thank you to our customers for your patience and understanding!*** The winds are really picking up out there! Know what to do in case of a power outage or downed powerline, with information from our website: https://utilitieskingston.com//High-winds-can-cause-outage Report downed powerlines immediately by calling 911. Assume downed lines are live and deadly, and stay at least 10 metres or 33 feet away! Power outages and high winds could mean that traffic signals may not be working. Treat the affected intersection as a four-way stop and yield to traffic on the right. Avoid driving or walking under dangling traffic signal heads. Report traffic signal issues to 613-546-1181. Kingston Fire & Rescue*

Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. This year, we encourage our community to participate in the City of Kingston - Municipal Government’s Remembrance Day virtual civic ceremony: https://bit.ly/3kbOrD2 We remain open on Wednesday, November 11, and look forward to assisting you. ... To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is restricted, however, there are many alternative ways to access our services: https://bit.ly/3jC0Ct7 Let us all remember those who served and sacrificed for our freedom. The values they fought for live on - in all of us. Lest we forget.

In case of a power outage in Central Kingston, CFB Kingston or Barrifield Village, call us at 613-546-1181. In other Kingston areas, contact Hydro One at +1-800-434-1235.

Our hydro crews are in Tweed, to assist Hydro One with restoring power, after this weekend’s severe wind storm. Thanks to Chris, Julien, Tyler, Kyle, Anthony and Matt for answering the call to help our neighbours and industry partner! Nov 19: Here’s an update from our hydro crews, who were then assisting Hydro One with power restoration in the Tweed area. In the last three photos, they’re installing a new pole, south of HWY 7, near Black Creek Road. We look forward to welcoming you back soon!

Save on home heating and cooling costs. If you receive both gas and electricity services from us, you can apply online for a $100 credit when you buy and install a qualifying smart thermostat by Dec. 31, 2020. This Save on Energy program is offered by Utilities Kingston and Kingston Hydro in collaboration with the Independent Electricity System Operator. Find out more and apply online at: www.UtilitiesKingston.com/MultiUtility/SmartThermostats

Utilities Kingston electricity customers in the Williamsville area listed below will be affected by a planned power outage on Thursday, Nov. 12. Customers in this area will experience a two-hour outage starting at 5 AM. - Princess Street between Victoria and Chatham... For a map of the affected area, please visit our outage map: https://power.utilitieskingston.com/Outages This power outage is necessary to allow workers to install new underground electrical distribution equipment on behalf of your electricity distributor, Kingston Hydro Corporation. We apologize for any inconvenience. This work helps to ensure a reliable source of electricity to you, our customers. You can count on us! For more information, please call customer service, Monday to Friday, from 8 AM to 5 PM, at 613-546-0000.

If you’re a residential or small business customer who pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies. If you want to continue paying TOU prices, no action is required. ... Utilities Kingston's electricity customers, who would like to switch to Tiered prices, can use our election form: https://bit.ly/30Kys81. For more information on Time-of-Use and Tiered Pricing and tools to help you decide which price structure is right for you, please visit www.oeb.ca/choice.

We’re wishing our community and all our employees a safe and happy Thanksgiving! A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 /kWh for electricity consumed in any hour of the day, on any day of the week until October 31. Find more information about the new fixed rate here: https://www.oeb.ca/rates-and-your-bill/electricity-rates Our office is closed on Monday, October 12. In the event of a utility emergency, such as a gas smell, power outage or water main break, call our 24-hour emergency line at 613-546-1181. (Hydro One electricity customers in City west and east can call 1-800-434-1235. Enbridge customers can call 1-877-969-0999).

Broadband connectivity, now more than ever, is critical in the success of communities.

We are urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large holiday volumes and the COVID-19 pandemic. Customers are responsible for keeping their accounts up to date and Utilities Kingston has options in place to help. Sign up for the MyUtilities Customer Portal and e-billing at https://My.UtilitiesKingston.com to stay on top of receiving your bills. To sign... up you will need: 1. Your Utilities Kingston account number 2. The amount of your most recent payment to Utilities Kingston As an alternative to putting payment in the mail, you can register for preauthorized payments or pay your bill online through any financial institution, pay by credit card, or use the drop box located at 85 Lappan’s Lane to pay by cheque. Find out more at www.UtilitiesKingston.com/Accounts/PaymentOptions.

This week marks Mental Illness Awareness Week, followed by World Mental Health Day on Saturday, October 10. This year, these events come at a time when our daily lives have changed considerably as a result of the COVID-19 pandemic. In 2020, Mental Illness Awareness Week encourages Canadians to prioritize their mental health, because we know that without mental health there is no physical health. We asked our senior leadership team to share how each of them cares for their ...mental wellness. See their answers in the photos on this post. There’s still significant social stigma and shame surrounding mental health and one way to break the cycle is to be open and talk about it. Get involved in the conversation: #MIAW2020, #worldmentalhealthday and #mentalhealth.

Our company is unique in Ontario, as we provide our community with multiple utilities under one roof: water, wastewater, natural gas, electricity and broadband networking services. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services. You can count on us! Want to join our team? We are currently hiring for the following positions: - GIS Technician, apply by Nov. 4: https://bit.ly/34BgcAw - Serv...iceperson, natural gas systems, apply by Nov. 10: https://bit.ly/34PYXv9 - Human Resource Advisor (temporary, up to 12 months), apply by Nov. 16: https://bit.ly/3jQPqZ3 - Water/Wastewater Quality Management System Coordinator, apply by Nov. 22: https://bit.ly/3ekHluH - Systems Analyst (with focus on developer), apply by Dec. 2: https://bit.ly/2I48l5G Or, create an account to receive future relevant job posting alerts at https://bit.ly/327e8Pl

Our conservation officer Caitlin explains the many reasons to save water, and shares some tips on how you can conserve at home!

To help contain the spread of COVID-19, we’re asking our community to consider alternative options to visiting our main office in person. The building is restricted. - Do you have billing or account related questions? Check for answers on our online billing FAQ. If you can’t find the answer you are looking for, give us a call. - Do you need to provide a document, for example to set up an account or change a name? Email it to us at [email protected]. (We'll han...dle it in accordance with our privacy policy.) Read more reasons people visit in person, with instructions on what you can do instead, on our website: https://bit.ly/3jC0Ct7 If you need to visit, please call 613-546-1181, extension 2337, to make an appointment in advance.

Join our friends at Kingston Fire & Rescue online for Fire Prevention Week. Learn simple, important actions you can take to stay safe in the kitchen. and enter to win a great prize!

When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint: actions like developing our community’s Climate Leadership Plan. City of Kingston - Municipal Government Our technicians are locally based and get to you quickly, in case of a water heater issue. It’s our priority to respond to calls within 24 hours. Rent local. Visit Rent.UtilitiesKingston.com and switch today.

This season’s last Flowering Friday makes for the perfect garden backdrop. Feather Reed Grass is tall, graceful foliage, which forms wheat-coloured flower spikes from mid to late summer. This perennial is easy to care for; it requires maintenance only a couple times per year. This plant prefers full-sun and can still flourish in even the direst of times. Feather Reed grass would make an excellent addition to any water-wise garden! Learn more about water-wise gardening: https://bit.ly/2UtFRFI

***Update: as of 3:25 PM, Hydro One crews have restored this outage. Thank you to our East End customers for your patience! *** A power outage is affecting approximately 616 Utilities Kingston electricity customers in the east end, caused by the loss of supply from the provincial transmission system. Hydro One is investigating and will restore power as quickly as possible. Customers can refer to the outage map on our website at https://power.utilitieskingston.com/Outages for... information. Our apologies for the inconvenience.

An investment in energy-efficient lighting is an investment in your customers’ experience, your product displays and employee satisfaction, and your bottom line. Register today!

If you have a basement, it’s at risk of flooding and sewer back-ups even if it’s never flooded before. The risk is greater during heavy rain falls so, this fall, be aware and take steps to protect your property. In anticipation of fall rains, homeowners can take action to protect their properties with our 18 Flood Facts: http://bit.ly/1vaB8aQ

This week’s Flowering Friday’s name says it all, the Autumn Joy! This flower blooms from late summer to fall, adding a pop of pink to your fall garden. The Autumn Joy belongs to the Sedum family and flourishes in hot, dry conditions. This perennial is easy to care for; only remember to cut its stems halfway, once they reach 8 inches, to produce more blossoms. Learn more about water-wise gardening: https://bit.ly/2UtFRFI

Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us! Check out our behind-the-scenes photo of recent accomplishments and learn more https://bit.ly/33z6T2a. Many of these photos were taken by Kingston’s own Paul Wash!

Reminder: customers in the Weller Avenue area shown in the map below are experiencing a planned power outage today from 9 AM to 3 PM. The outage is necessary for vegetation management, to help ensure the continued reliability of electricity services. Thank you for your patience.