Waterloo Wireless
235 Ardelt Ave Unit 2B N2C 2M3 Kitchener, ON, Canada

Due to power outages at several sites we are currently experiencing issues in various parts of our network. Our team is looking in to these matters and hope to get these issues resolved as soon as possible.

We are currently experiencing an outage in Eden Mills this morning. A technician has been dispatched and we are working towards a fix as soon as possible. We will update this post once fixed.

Do you know any neighbours struggling with internet? For the month of May, we are offering installations at a promotional price of $150.00 + taxes. Waterloo Wireless understands internet service is important, so we are still performing service installations to keep people connected. But to do so we want to take extra precautions to keep our customers, and employees safe. ... To achieve this we have modified our installation process to minimize interactions and maintain proper social distancing. For more details and information please contact our team, email: [email protected], Phone: 1-888-405-8946. Our Referral Program is still available, some conditions may apply, please reach out for further details.

Dear Waterloo Wireless Customers, Due to the increase of our customers working from home, it may be time to look into upgrading your package. With adults and kids both working from home, uploading school files and using video conferencing platforms such as Zoom or Microsoft Teams you may experience drops that may be related to having a low speed package. Please contact our team via email at [email protected] and we can gladly assist you.... Stay Safe, Waterloo Wireless Support Team

The internet outage that occured earlier today in the St Clements / St Agatha has been resolved as of 9:00PM. If you had any issues after 9, please call us tomorrow morning and our support team will gladly help.

We are experiencing a major outage near the St Clements / St Agatha region due to the wind storm. Our technicians are working as fast as possible on the repairs. We apologize for the inconvenience during this time. We will provide an update once resolved.