Integrity Accounting Services Inc.
1A-20 Harwood Ave S l1s 6n2 Ajax, ON, Canada

CRA call centre staff blocking calls, giving taxpayers incorrect information: AG Published Tuesday, November 21, 2017 10:04AM EST Last Updated Tuesday, November 21, 2017 4:04PM EST OTTAWA Canada's tax collectors often aren’t picking up the phone, and when they do, Canadians are being given incorrect information, a new federal audit reveals.... The examination by Canada's Auditor General Michael Ferguson into whether the Canada Revenue Agency’s nine call centres were providing Canadian taxpayers with timely access to accurate information, found that call centre agents only answered the phone about one-third of the time. When the callers do get through to the call centre, the audit found that agents are giving Canadians incorrect information nearly 30 per cent of the time. The auditor general discovered that the CRA blocked about 29 million calls, more than half of its 53.5 million total call volume, because the call centres could not handle the volume of calls.