Your Health Span
2828 23rd st NE T2E 8T4 Calgary, AB, Canada

I would love some advice, On sept 7, we did a massage for a new couple, and according to our notes everything was fine. The male part of the couple was a competitive looking body builder, as so the therapist who did his massage was also someone who enjoys lifting weights, with an excellent understanding of how the body works, and how lifting injuries might occur. This client had been back to the gym the day before and had heavy day of lifting. Our therapist treated his ba...ck but advised him that he might need multiple treatments to fix the problem, or to help his body heal properly. On Sept 25, nearly 3 weeks later I got a text from his partner, asking me to make reparations, her "husband" had been unable to breathe as a result of the massage resulting in hospital visits and a dr. saying that our therapist had caused the injury. We do always redo an appointment if a client is unhappy, which can happen if the style or pressure of a therapist is different than their preference. I have never had a client text three weeks later and ask to be compensated because her partner couldn't breathe. So my first instinct was to refund the money. But in speaking to our insurance provider,(who is concerned that we are being scammed and the client will use a refund as an admission of guilt) and then the therapist, who indicated that the shear size and musculature of the client made it impossible for her to injure him in a way that would impede breathing, with the style of massage we practice. She has just now sent yet another text asking for compensation or she will smear us all over social media. Which truthfully just makes it worse, I don't want to have my company or my therapists maligned, but I also hate being threatened. What to do? See more

Arthritis is hard to watch up close, people that you love look the same but can do way less, pain and exhaustion take over.

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